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cannot get past plusnet despite multiple Status page says ok. What's going on?

racquel
Grafter
Posts: 181
Thanks: 4
Registered: ‎21-11-2008

cannot get past plusnet despite multiple Status page says ok. What's going on?

trying to dictate this message via a dodgy 2g phone connection. Basically i can only get as far as the plusnet network router when i do a traceroute. I have disconnected and reconnected the router several times, despite getting a different node each time, that is still the place everything stops. The status page says it's ok, i am currently in a massive phone q. Does anybody else know what is going on ?
1 REPLY
racquel
Grafter
Posts: 181
Thanks: 4
Registered: ‎21-11-2008

Re: cannot get past plusnet despite multiple Status page says ok. What's going on?

just rolled into the 48th minute on hold. I'm guessing that this is a fairly serious and widespread outage by the length of the phone queue. Perhaps i should just give up, i guess they know about it!
EDIT
Right, after a few minutes shy of an hour, it took a quick reset of something at Plusnet's end, and I'm back to life.
But here's the worrying thing - apparently there was no major widespread outage that would have explained the massive phone queue.
That's just how it is. I thought it was bad when I was having 25-30 minutes wait a few months back.
C'mon, take some staff on...