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broadband

alanmarsh65
Newbie
Posts: 1
Registered: ‎30-10-2020

broadband

every time i put a post on here about slow speed its high when i log of and check speed again its down to 1mbs

1 REPLY 1
jab1
Legend
Posts: 17,726
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: broadband

@alanmarsh65  Welcome to the forums. Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

John