broadband usage
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: broadband usage
broadband usage
01-03-2008 9:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
if i exceed that will plus net charge me more for the usage i use?
Re: broadband usage
01-03-2008 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're on the fixed type usage so rather than extra bandwidth added and extra usage charged at the end of the month your connection will slow down during peak times. You can change this option to flexible in the members centre if you wish (in which case usage will be added at £1 per Gb) or you can add a set amount of usage for 75p per Gb. Alternatively you can leave things as they are and your usage will be reset on your billing date.
Hope that helps,
Re: broadband usage
01-03-2008 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: broadband usage
01-03-2008 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
or the boy on his runescape ?
but tbh i havn't spent half the time gaming as ive not long moved house and doing alot of decerating etc.
Re: broadband usage
01-03-2008 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: broadband usage
02-03-2008 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i would consider contacting offcom to get them to investigate but thats
just to much work and i havnt got the time so on my billing date please t
transfer me to the 20 gig option (£19.99)
if an admin will raise the ticket for it il confirm it etc
Re: broadband usage
02-03-2008 7:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No need to wait till the end of the month, I've changed the account type for you and sent you a ticket. You'll need to disconnect the ADSL for a few minutes and reconnect, then when you've reconnected you should be on the new account type.
Hope that helps, thanks for letting us know.
Re: broadband usage
10-03-2008 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
why have i been charged?
Re: broadband usage
10-03-2008 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Note: if you change before your billing date, you will be charged a pro-rata amount to cover the remaining period of your billing month at the new package cost. This is because you pay for your usage in advanced.
Re: broadband usage
10-03-2008 5:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"will this incurr any additional charges to my account?"
and got a reply of
There is no charge for moving options.
so i read that as no charge wot so ever,
if you look at my ticket you will see it
Re: broadband usage
10-03-2008 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: broadband usage
10-03-2008 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: broadband usage
10-03-2008 5:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: broadband usage
10-03-2008 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
but its good that it was caught on a low amount rather than a high amount.
Re: broadband usage
10-03-2008 5:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page