cancel
Showing results for 
Search instead for 
Did you mean: 

Will Plusnet supply router for user on 'Broadband Your Way' package?

m063
Grafter
Posts: 166
Registered: ‎11-08-2007

Will Plusnet supply router for user on 'Broadband Your Way' package?

One of my referrals has the 'Broadband Your Way Option 1' package.
The power supply on his router (not supplied by Plusnet) has failed.
I've loaned him a spare router for the time being & he's now up and running.
Would Plusnet supply a router for this user? Would he need to upgrade to a current package?
Thanks
Martin
4 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: Will Plusnet supply router for user on 'Broadband Your Way' package?

He can get one just has to ask for it.  But if he does he would be tied in for 12months, so if he leaves within the 12 months he would have to buy the router for £40ish.  If not its free if he stays.
edit: not totally free he pays for the p+p £5
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Will Plusnet supply router for user on 'Broadband Your Way' package?

I presume he's on a Market 1 exchange; if not changing to Plusnet Essentials would save him money.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Will Plusnet supply router for user on 'Broadband Your Way' package?

Yes, we certainly can provide them with a router. The process re payment would work as Gus has mentioned.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
m063
Grafter
Posts: 166
Registered: ‎11-08-2007

Re: Will Plusnet supply router for user on 'Broadband Your Way' package?

Adam, thanks, we have raised a ticket requesting a replacement modem/router.
Jelv, yes we are on Market 1 exchange in rural Dorset. His monthly usage is around 1.8GB so no reason to move to Essentials.