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WiFi Coverage

Posts: 1
Registered: ‎08-04-2019

WiFi Coverage

Hi all, we have had Plusnet wifi for around 2 months now and are having difficulties with consistent coverage. I know that part of the problem is that we have rented an old farmhouse with thick walls and the main BT socket is at one end of the building. We currently use a Netgear extender [that we used in a previous property with BT wifi], but suffer from dropped signals when moving around and also from our smart TV dropping out. After trying the usual channel checks, re-booting etc. to no avail and still having problems, I tried and failed to set up a TP Link router/modem that I hoped would fix the problem.

Is it possible to use a TP Link AC1600 wireless Modem Router with Plusnet, or have they imposed some sort of block? I tried for hours to set it up without success.

Any help will be appreciated.

Posts: 1,564
Thanks: 506
Fixes: 6
Registered: ‎22-10-2015

Re: WiFi Coverage

No block on using your own router / modem. I use my own TP Link C7 and Vigor 130 modem and connect with no problems but I would say, it didn't work when I failed to input the username in the correct format. If it is correct it should connect automatically to Plusnet. There is a guide on here somewhere.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
Posts: 11,161
Thanks: 4,928
Fixes: 401
Registered: ‎30-06-2016

Re: WiFi Coverage

Which tp link modem/router do you have? AC1600 shows it has 5GHz capability, it is not the model.

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Aspiring Hero
Posts: 2,957
Thanks: 893
Fixes: 45
Registered: ‎28-02-2017

Re: WiFi Coverage

Settings required can be found at