Where is my Router ?
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- Where is my Router ?
Re: Where is my Router ?
30-09-2008 3:48 PM
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Quote from: geewizz being rude to staff is uncalled for.
Agreed - especially when they are actively trying to sort the situation out.
Makes you wonder why they try so hard though when they get so little in the way of thanks.
Re: Where is my Router ?
30-09-2008 3:50 PM
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I can appreciate what you are saying and perhaps you are correct.
I run a small business and certainly would have no customers left if
it took this amount of time to resolve a fault.
I appreciate the help James has given BUT I still have no service
Re: Where is my Router ?
30-09-2008 3:55 PM
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Then ask yourself if you would still be trying your damnedest to help one of *your* customers if they spoke to you in a similar way.
They are human beings too, and they appear to be working hard to get your issue resolved - is a little restraint and good manners too much to hope for these days?
Re: Where is my Router ?
30-09-2008 3:56 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Where is my Router ?
30-09-2008 3:57 PM
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I really do feel for you because these are quite extraordinay circumstances that you have encountered and all you want is the service you have paid for. (By the way, I'm sure that you will get a whole free month. One of the comms team will sort that out with billing.)
Re: Where is my Router ?
30-09-2008 4:02 PM
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Sorry but the router order or non order really sticks in my craw
Re: Where is my Router ?
30-09-2008 4:12 PM
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Re: Where is my Router ?
30-09-2008 4:15 PM
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I'll let someone else find the BTOpenreach/Wholesale/Plusnet link.
Re: Where is my Router ?
30-09-2008 4:20 PM
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They seem inclined to blame your router configuration rather than pay any attention to the information that I've been giving them.
Re: Where is my Router ?
30-09-2008 4:21 PM
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Quote 15 - As you requested further investigation the next course of action is to call BTW to arrange an appointment for an Openreach Engineer to investigate.
Re: Where is my Router ?
30-09-2008 4:30 PM
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Don't think it is config as we have reconfigured at least twice over the phone.
Any idea of what timescales BTW work to ?
Re: Where is my Router ?
30-09-2008 4:32 PM
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I'm pretty certain that it's not a configuration issue.
I hope I should have a further update tomorrow, but I'll check just before I leave tonight.
Re: Where is my Router ?
30-09-2008 4:34 PM
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Quote from: Jameseh And latest update
Quote 15 - As you requested further investigation the next course of action is to call BTW to arrange an appointment for an Openreach Engineer to investigate.
Crikey - which strings did you pull there James? Normally you have to fight the fight for a few days to get that
B.
Re: Where is my Router ?
30-09-2008 5:14 PM
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I've spent the last 15 minutes or so on the phone to BT.
I've let your wife know, but basically they've now tasked an engineer to go out to your exchange and fix what we believe to be the problem. hopefully we'll have a further update tomorrow.
Re: Where is my Router ?
30-09-2008 5:27 PM
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