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What have you done to the speed of my BB service?

Justabloke
Newbie
Posts: 6
Registered: 30-05-2014

What have you done to the speed of my BB service?

10 years with Orange, the speed never dropped below 10meg.
10 minutes with PlusNet and I'm struggling to get 1 meg.
constant drop out.... constant webpage time out.
Never less than 20 minute wait for CS.
if this is the quality of the product I can expect, you are in a world of pain.  Angry
Frankly, I've been incredibly unimpressed with plusnet so far. I'd certainly not recommend you.  Undecided
6 REPLIES
Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Re: What have you done to the speed of my BB service?

Have you tried the fault finder? You won't get a staff response on this forum until Monday.
Justabloke
Newbie
Posts: 6
Registered: 30-05-2014

Re: What have you done to the speed of my BB service?

Yes tried the fault finder.. apparently it can only cope if my router doesn't actully connect, it considers any old crap speed to be hunk dory.
I have to say I'm really annoyed about this, there is absolutely no reason why they sholdn't maych the speed of my previous supplier.
I am still trying to contact  CS / technical support but I'm not having much luck... it was the same when I had to supply my MAC, I should have taken that as a hint.
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: What have you done to the speed of my BB service?

Post your router stats up and we can see if there is anything obvious.
Have you also tried plugging it directly into the master socket, dialling 17070 and doing a quiet line test etc ?
Details of how to get your router stats at the top of this forum Smiley
Justabloke
Newbie
Posts: 6
Registered: 30-05-2014

Re: What have you done to the speed of my BB service?

Finally got through to CS... only took 45 minutes so the process has started... have to say though, I'm pretty unimpressed.
Let's see how it goes
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: What have you done to the speed of my BB service?

Hi Justabloke,
I'm sorry to hear that you've had such a negative experience with us. I can see that we've got your Fault in hand and we'll be in touch as soon as we have an update for you.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: What have you done to the speed of my BB service?

Quote from: Justabloke
10 years with Orange, the speed never dropped below 10meg.
10 minutes with PlusNet and I'm struggling to get 1 meg.

Is that sync speed or the results of a speed test? If it's speed test please confirm that the 1Mbps speed is using a wired connection and not wireless.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)