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Very slow upload speed

plusfin
Newbie
Posts: 3
Registered: 30-04-2013

Very slow upload speed

Hi there,
I've have an incredibly slow upload speed of 0.2 Mbps where the maximum achievable is 0.45 Mbps (tested on http://www.speedtest.btwholesale.com/)
My download speed is absolutely fine, but because of the slow upload speed I'm unable to effectively use some applications like Dropbox which I rely on for work - it is very urgent.
Here is the connection information from my router (Technicolor 582n):
DSL Connection
Link Information

Uptime: 11 days, 22:44:06
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 6.240
Data Transferred (Sent/Received) [GB/GB]: 1,15 / 1,28
Output Power (Up/Down) [dBm]: 13,0 / 0,0
Line Attenuation (Up/Down) [dB]: 22,1 / 44,0
SN Margin (Up/Down) [dB]: 25,5 / 2,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 50.416 / 1
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 93 / 33.780
HEC Errors (Up/Down): 41 / 106.757

Any help would be much appreciated.
Regards
Plusfin
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Very slow upload speed

Hi there,
I'm assuming those speed test results were done over a wired rather than wireless connection?
Also we can place an order to uncap the upstream if you like, that may help if there is a fault at play too, FYI we can usually turn that around within 24 hours.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
plusfin
Newbie
Posts: 3
Registered: 30-04-2013

Re: Very slow upload speed

Hi Adam,
Thanks for the reply.
The test was done over a home wifi connection.
If you can uncap the upstream it would be great - hopefully that will help.
Many thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Very slow upload speed

No problem.
I've raised order 1-15898453799 to uncap the upstream tomorrow.
Quote
The test was done over a home wifi connection.

If the upload speed is still as low after tomorrow morning I'd try connecting over a wired connection if possible before getting back to us.
Hope that helps.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
plusfin
Newbie
Posts: 3
Registered: 30-04-2013

Re: Very slow upload speed


Hi Adam,
That seems to have made a massive difference. It is now 0.725 Mbps upload
Thanks!