Very slow speed
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- Re: Very slow speed
Very slow speed
04-03-2014 12:02 PM
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my download speed is never higher than 1Mbps.
I followed what you suggest on you support page and my router is still connected on the test socket, but the speed is always very slow.
When I made the order the estimated speed was 5Mbps and in the worst case around 3, but here I can't download anything faster than 100KB
Can you please have a look?
Thanks.
Re: Very slow speed
04-03-2014 12:18 PM
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Re: Very slow speed
04-03-2014 12:51 PM
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I've taken a look at your line and can see that it's a pretty long line, which will be initial reason for low speeds. I can see that you've raised a speed fault with us (Ticket: 82203198) which our Faults Team will get back to you on.
From the point of raising a Fault, we aim to get back to you within 48-72 hours.
Re: Very slow speed
04-03-2014 10:36 PM
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these are the details of my connection:
1-
Bandwidth (Up/Down) [kbps/kbps]: 443 / 971
Line Attenuation (Up/Down) [dB]: 39.8 / 65.0
SN Margin (Up/Down) [dB]: 13.4 / 5.6
2-
Download speed achieved during the test was - 0.83 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.86 Mbps
Upload speed achieved during the test was - 0.38Mbps
Upstream Rate IP profile on your line is - 0.45 Mbps
Ping latency 36ms
3-
Current line speed:
21 Mb
I see that I have very bad parameters and for both Line Attenuation and SN margin.
Do you think that the current speed line is correct?
Probably it is too high.
Thanks
Re: Very slow speed
05-03-2014 9:38 AM
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Can you plug your equipment into the test socket so that we can run some further tests?
You can find a guide here that you may find useful: http://community.plus.net/library/broadband/broadband-faults-guide-i-have-a-fault/
Re: Very slow speed
05-03-2014 10:30 AM
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it is already plugged to the test socket.
Re: Very slow speed
05-03-2014 1:31 PM
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Re: Very slow speed
05-03-2014 7:18 PM
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microfilters just swapped.
Thank you
Re: Very slow speed
06-03-2014 9:50 AM
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Re: Very slow speed
06-03-2014 12:55 PM
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Re: Very slow speed
06-03-2014 1:02 PM
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Due to the length of your line, I'm not sure we're going to see much of an improvement.
I can see that you've a Fault Ticket open so we'll continue investigating for you.
Re: Very slow speed
06-03-2014 1:25 PM
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Re: Very slow speed
08-03-2014 2:00 PM
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Right now I am away so I can't check yet.
Re: Very slow speed
19-03-2014 10:52 AM
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The only thing that I don't understand is that my neighbor is getting more than 7Mbps. We live in the same building, I am on the first floor and he is on the third floor.
He has Talkalk as provider.
How is it possible this big difference?
Re: Very slow speed
19-03-2014 11:09 AM
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If you look at this graph: http://community.plus.net/library/broadband/broadband-faults-guide-speed/
Your Loop Loss is 65.0 - It'd be interesting to know how your neighbour has got such fast speeds when their Loop Loss is likely to be similar.
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