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Fiber Speeds dropped.

ChowchillaC
Dabbler
Posts: 17
Registered: ‎28-01-2013

Fiber Speeds dropped.

Since getting Plusnet ive had a constant connection of around 78mb and in this few days its dropped to 38mb. at first i thought it was just a peak time issue but its not.
Estimated line speed:
There's no speed estimate currently held on your account. (its always said this for some reason)
Current line speed:
38.6 Mb

Ive not changed anything apart from updating my modems firmware. the Openreach box and router is upstairs and connected via the master socket with a telephone extension cable that ive used for years, the enginner who installed my Fibre seemed to think it was ok.
any suggestions?
9 REPLIES
Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: Fiber Speeds dropped.

Can you run the BT speed test and also go through the further diagnostics: http://speedtest.btwholesale.com/
Also are speedtests being run on wireless or wired?
ChowchillaC
Dabbler
Posts: 17
Registered: ‎28-01-2013

Re: Fiber Speeds dropped.

Here are the results.

Speed tests are being done on wired.
ChowchillaC
Dabbler
Posts: 17
Registered: ‎28-01-2013

Re: Fiber Speeds dropped.

duplicate post. deleted.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fiber Speeds dropped.

Hi ChowchillaC,
I've checked your line and can see that your Modem is connected to the Cabinet at full 80/20 speeds.
To rule out the router being the cause of the issue, would you be able to try a PPPoE connection please?
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Chris Pettitt
Cloud Environments Engineer
ChowchillaC
Dabbler
Posts: 17
Registered: ‎28-01-2013

Re: Fiber Speeds dropped.

Conneced via PPPoE now

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fiber Speeds dropped.

Righteo.
Could you raise a fault at http://faults.plus.net and our Faults Team will investigate this further for you.
Chris Pettitt
Cloud Environments Engineer
ChowchillaC
Dabbler
Posts: 17
Registered: ‎28-01-2013

Re: Fiber Speeds dropped.

Fault raised.
Thankyou.
ChowchillaC
Dabbler
Posts: 17
Registered: ‎28-01-2013

Re: Fiber Speeds dropped.

dont know whats changed but i just did a speed test and im back to 78mb. Should i cancel my ticket?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fiber Speeds dropped.

I think it might be worth leaving it open just so we can get the tests done to ensure the issue doesn't return for you.
Chris Pettitt
Cloud Environments Engineer