Very slow broadband

[#1]

Still nothing, feel like they are ignoring me?  My connection has been broken for ages now!

[#2]

Is it not working at all now? Is your phone working?

[#3]

1998 internet speed with 2015 web pages means its completely broken to me lol

[#4]

Very important - Is your phone working? Can your hear/have you heard any audible noises on the line - Crackles etc.? Use the Quiet Line Test 17070 Option 2 if need be.

[#5]

Hope you had a good weekend!
I dont have a phone to test the line 
However i have had a response to say that they are performing a closed loop test, so had to remove the faceplate from the master socket....I hope it gets resolved soon!  Im amazed how many others are having similar issues to me, seems like its getting worse around here?

[#6]

You really need to borrow a corded phone for the duration to check your line, or go and buy a cheapish one for about £5 from places like Argos. Plusnet's tests won't automatically identify an intermittent line fault - only one that is there continuously. If a line fault is not identified and that's the cause (very likely) they will possibly play with BB settings which might result in a slower connection (as if you need that!) or do nothing (couldn't identify any fault) so this will drag on and on.
Intermittent line faults can be a real pain to get resolved. But at least if you can say the line has been crackly and noisy you can report a phone fault.
(PS. Intermittent line faults aren't of Plusnet's making!).

[#7]

ok, good advice, ill try that asap
thanks again!
make yourself a cup of tea and pretend that I made it for you please 

[#8]

A cup of Coffee would be nicer, thanks anyway