Usage Monitor Gone Mad
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- Re: Usage Monitor Gone Mad
Re: Usage Monitor Gone Mad
02-11-2008 3:50 PM
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Its not that my usage is not completely showing as in internet activites its showing up but on the usage pages im still at 0kb.
it is the first day of the month for my usage so did not think it was strange when i saw the 0kb but when i looked at internet activites it shows my usage.
any ideas whats going on PN?
Re: Usage Monitor Gone Mad
02-11-2008 3:58 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Usage Monitor Gone Mad
02-11-2008 4:32 PM
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Account username: tywyn
Please be aware you have exceeded your included monthly data transfer of
22GB - there is no need to worry.
An extra 1GB of data transfer has been automatically added to your account
for this month at a charge of £1.00.
If you use up this extra 1GB before the end of the month, another 1GB will
be added at the same cost of £1.00. And so on, until the end of the month.
If 22GB is unrealistic for your monthly usage, please consider increasing
your included monthly data transfer:
Re: Usage Monitor Gone Mad
02-11-2008 7:40 PM
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if you was asking the reset question to me jelv then yes i did get a ticket that was at 4.13am today saying usage was reset.
but my problem is probally due to this service status http://usertools.plus.net/status/archive/1225403403.htm just thought its strange i can see what % of traffic by type ive used today but not the usage on the days of the week summary.
hope your strange usage ghost is sorted soon tywyn
Re: Usage Monitor Gone Mad
05-11-2008 3:24 PM
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I had usage on 23/10 of 16.19Gb (well that's what it's reading now). This is two months' usage for me, and took me over my limit of 15gb.
It started off as a mere (!!) 11gb, and has been rising ever since. It's a really weird one to try to explain... I've had real trouble trying to convince the support staff I'm not a huge p2p sharer, or have an unsafe wireless network which allows huge p2p sharers to share stuff, and that the usage is actually rising.
I'm on fixed rate, so have got really really slow internet.... should I just take it off that and let the pounds rack up, in the hope that plus.net will pay me back? I was annoyed at missing out on the internet to watch the US election results last night. Anyway, the support staff seem on top of the issue now. Hopefully plus.net will get back to their normal commendable service, because this has been a farce!
Re: Usage Monitor Gone Mad
05-11-2008 3:41 PM
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Initially I also had a hard time convincing PN that the fault was with their system, but eventually they acknowledged that the problem was theirs.
Re: Usage Monitor Gone Mad
05-11-2008 5:40 PM
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ive had a reply from pn staff on the other theard. saying they had looked at my account and it was showing i was not connected to the net between the 2nd and 4th. which is wrong as i am on 24/7.
i dont think the data usage increase is the football manager server theroy you came up with. but if the vmbu problems was all data increase on a past date then your theroy would be a good one.
Re: Usage Monitor Gone Mad
05-11-2008 5:44 PM
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You're definitely online as I can traceroute to your IP Address that you're posting from in here.
Can you try rebooting and see if the issues continue to present themselves?
Re: Usage Monitor Gone Mad
05-11-2008 6:30 PM
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Re: Usage Monitor Gone Mad
05-11-2008 7:00 PM
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so hopefully if my account on your systems is showing me as being connected all will be o.k now.
i will wait to see what the reply to my ticket is when they have fhinshed investagting the vmbu problems.
unless you want me to do a reboot of router (if possable i would rather just disconect internet on the router than do a resync as im on a long line.) to see if the systems you use still see me as connected when ive dis/reconnected?
edit: even thoe my usage was showing as nothing and normally i would of kepted quite and youtube my little heart out but had seein your post a day or 2 before my billing date then saw the 0kb usage and thought at some point of the month it will be in the gb's instead of 0kb like your self. so reported it so i would be in a good postion for refund if the ghost of usage past visted me.
Re: Usage Monitor Gone Mad
06-11-2008 10:36 AM
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On the edge routers and the Arbor Ellacoya traffic management appliances or just the Ellacoyas?
I'm assuming that the edge routers are capable of metering provided that they are configured as session aware by means of them authenicating the sessions on a service module or being passed authentication data from elsewhere?
Re: Usage Monitor Gone Mad
06-11-2008 10:51 AM
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The Ellacoyas sit "the other side" of the Junipers from the customer, and are responsible for inspecting a packet (or stream) and setting the Diffserv bit accordingly.
This results in (and this is an educated guess) any outgoing packets being tagged by the Ellacoyas and then transmitted across the PN network to the peering point, whereby other QoS aware routers *might* take some notice of the Diffserv bit. Inbound (return) traffic wouldn't be tagged until it got back to the Ellacoyas, at which point the packet is handed off to the Junipers to make the decision on whether to transmit down the central, or to drop it based upon traffic loading.
The PN Network has plenty of capacity to handle the traffic from all the centrals - the tagging really is used to make the decision whether to send the packet down the central or not.
This would lead me to the logical assumption that the traffic is metered at the Junipers. However, I actually know that's not correct
The metering information is actually provided by BT every (15?) minutes. This information is recorded (I would assume) by the BT ATM network, and is transmitted to PN frequently.
The VMBU usage is in two parts - the actual metered amount of information is provided by BT. The traffic-type breakdown is provided from the Ellacoyas/Junipers. The figures will often not match down to the byte, but are very very close in practice.
B.
Re: Usage Monitor Gone Mad
06-11-2008 11:05 AM
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http://www.plus.net/support/service/problems/problem.php?intProblemId=53912
Re: Usage Monitor Gone Mad
06-11-2008 11:33 AM
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Just out of interest really, have checked my usage and it is where I would expect.
Re: Usage Monitor Gone Mad
06-11-2008 4:34 PM
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had to download cod4 map pack again which i did b4 and after midnight the pack was over 400mb. yet usage on the vmbu for paid on the 5th is 55.46mb and free usage for 6th is 296.09.
so the usage dosent even total up to the size of the map pack yet alone the web surfing and 3 hours of XBL i did as well.
Glad to see theres a P1 on this now.
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