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Slow broadband & high packet loss

PB
Newbie
Posts: 6
Registered: ‎04-11-2008

Slow broadband & high packet loss

Hi
I have noticed significantly slower broadband today. I do not check all the time, but it was verty slow today so I did and I have managed to achieve around a miserable 480 kb/s - 500kb/s . Normally I can get between 2 & 3.5 Mb/s. Actual sync speeds seem fine at  4928 kb/s down and 640 kb/s up. i.e normal. Packet loss pinging next hop address 195.166.128.93 is about  5-10%. Ping times are about 100 - 200ms!.
This has been going on for some hours. No sign of any improvement.
Any ideas ?


4 REPLIES 4
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow broadband & high packet loss

PB
Newbie
Posts: 6
Registered: ‎04-11-2008

Re: Slow broadband & high packet loss

Thanks pierre_pierre
It's good to know I'm not alone!
In the last 5 mins it seems that someone has thrown a switch and I can now get 4Mb/s - ping times down, packet loss gone....
Cheers
PB

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Slow broadband & high packet loss

Those speeds really don't look good. The changes we made to try to resolve the issues will clear themselves at 11 so it should go back to normal. I'll pass your feedback on to the traffic management gurus and see what they come up with next.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
PB
Newbie
Posts: 6
Registered: ‎04-11-2008

Re: Slow broadband & high packet loss


Thanks Chris
I'm afraid it's not good tonight either so the guru's have failed!
Similar symptoms. lousy speed, packet loss, etc
Download 228kb/s  😞
Upload 305 kb/s
It feels very laggy as you can imagine.
PB