Upstream SNRM
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Upstream SNRM
20-01-2021 11:40 PM
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My upstream SNRM is going all over the place (went down to 1 dB), currently showing as ~4dB. Downstream remaining pretty constant at ~6 dB. Been an earlier disconnection, often sudden rise in errors on incoming landline phone calls.
Just the normal rubbish or anything in particular?
Any opinions?
Re: Upstream SNRM
21-01-2021 7:44 AM
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@pvmb Not something I've seen very often - it's usually the D/S that plays up - but have you run a QLT/noticed noise on calls?
Re: Upstream SNRM
21-01-2021 2:48 PM - edited 21-01-2021 2:51 PM
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Have you tried a different filter? Alternatively as @jab1 says do a quiet line test by ringing 17070 and selecting option 2. If there's any noise report a phone not broadband fault.
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Re: Upstream SNRM
21-01-2021 10:13 PM
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Large spike in upstream errors on incoming calls.
Probably just the usual - the master socket. Always the weakest link.
Re: Upstream SNRM
22-01-2021 8:16 AM
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@pvmb Have you tried the QLT and change of filter suggestions?
Re: Upstream SNRM
25-01-2021 1:07 PM
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@pvmb wrote:
Large spike in upstream errors on incoming calls.
Probably just the usual - the master socket. Always the weakest link.
Actually it could well be the exchange line card.
ADSL being dropped on incoming call is not an uncommon fault. Please run the phone line fault checker (link below).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Upstream SNRM
23-02-2021 10:28 PM
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Forgot about this!
In the end did the usual: 'Decoked' the connections on the Main socket/consumer plate.
Needs a regular service to keep it going. Used to this by now.
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