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Upload Speed
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- Re: Upload Speed
Upload Speed
30-05-2012 6:15 PM
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Hi
Is it possible to uncap my upload speeds please. At the moment I'm getting upload speeds of only 250kbps and could do with a bit faster.
Thanks
Mike
Is it possible to uncap my upload speeds please. At the moment I'm getting upload speeds of only 250kbps and could do with a bit faster.
Thanks
Mike
Message 1 of 6
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Re: Upload Speed
30-05-2012 7:30 PM
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If you're only getting upload speeds of 250kbps then that suggests a problem elsewhere unless you're connection's been 'banded'. I'd expect it to be closer to 448kbps at least, even before uncapping.
If you raise a support ticket then I'm sure one of our support staff can take a look at you're account to see if there's anything they can do. If you post the ticket ID here then there's a chance one of us can pick it up too.
If you raise a support ticket then I'm sure one of our support staff can take a look at you're account to see if there's anything they can do. If you post the ticket ID here then there's a chance one of us can pick it up too.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 6
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Re: Upload Speed
31-05-2012 11:08 AM
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Hi Bob
Just ran a few tests on my line and it seems to have settled down a bit. Upload speed is now back up to about 360kbps which is it's normal value. Download speed is still low Looking at a BT speedtest I just ran BT give an IP profile of 7.78 Mbps but your Plusnet "current speed" gives 5.4. Can you give this a quick kick for me please. Also I am having to share a number of power point presentations with colleagues in different parts of the country so the best way for me is to upload them, typical size 150Mb, to a file sharing site and email the link to my colleagues. For this reason I would still like to go with removing the upload cap please.
Thanks for your help
Mike
Just ran a few tests on my line and it seems to have settled down a bit. Upload speed is now back up to about 360kbps which is it's normal value. Download speed is still low Looking at a BT speedtest I just ran BT give an IP profile of 7.78 Mbps but your Plusnet "current speed" gives 5.4. Can you give this a quick kick for me please. Also I am having to share a number of power point presentations with colleagues in different parts of the country so the best way for me is to upload them, typical size 150Mb, to a file sharing site and email the link to my colleagues. For this reason I would still like to go with removing the upload cap please.
Thanks for your help
Mike
Message 3 of 6
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Re: Upload Speed
31-05-2012 12:52 PM
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You may also want to check your Exchange VP status at http://usertools.plus.net/exchanges/
Message 4 of 6
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Re: Upload Speed
31-05-2012 7:31 PM
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Hi Anotherone
Yes I checked that out and all is OK.
Mike
Yes I checked that out and all is OK.
Mike
Message 5 of 6
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Re: Upload Speed
31-05-2012 9:51 PM
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Hi All
Just noticed that FTTC is available for my exchange so I've placed an order with PlusNet for a change to a fible product. My download speeds on ADSL2+ are between 5000kbps and 7500kbps so I should get a good speed increase. Bob, it's not really worth the trouble of uncapping my uploads at the moment. The FTTC will give me plenty of speed for all I need to upload. The new cabinet is about 700m away, by road, although there may be a closer one I've not noticed.
Thanks all
Mike
Just noticed that FTTC is available for my exchange so I've placed an order with PlusNet for a change to a fible product. My download speeds on ADSL2+ are between 5000kbps and 7500kbps so I should get a good speed increase. Bob, it's not really worth the trouble of uncapping my uploads at the moment. The FTTC will give me plenty of speed for all I need to upload. The new cabinet is about 700m away, by road, although there may be a closer one I've not noticed.
Thanks all
Mike
Message 6 of 6
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