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Unlimited Fibre Extra now capped to 67Mbit/s

Tench
Grafter
Posts: 30
Thanks: 8
Registered: ‎22-04-2015

Unlimited Fibre Extra now capped to 67Mbit/s

For anyone still on the Unlimited Fibre Extra package are you still getting your normal speeds? I've always got very close to the full 80/20 speed as the FTC box is right next to my house. Recently however I've noticed a speed drop. Checking it over several days shows the service is now capped at 67 Mbit/s, the same speed as BT's Social Broadband tariff. 

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 13,706
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Registered: ‎30-06-2016

Re: Unlimited Fibre Extra now capped to 67Mbit/s

Moderator's note:
Thread moved fromFull Fibre to Broadband.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
The Full Monty
Posts: 22,768
Thanks: 7,977
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Registered: ‎24-02-2012

Re: Unlimited Fibre Extra now capped to 67Mbit/s

@Tench Have you checked for potential faults?

John
Tench
Grafter
Posts: 30
Thanks: 8
Registered: ‎22-04-2015

Re: Unlimited Fibre Extra now capped to 67Mbit/s

Yes, nothing has changed. No faults, nothing running in the background on local PC or network. No IOT devices or phone updates. All checked.

jab1
The Full Monty
Posts: 22,768
Thanks: 7,977
Fixes: 334
Registered: ‎24-02-2012

Re: Unlimited Fibre Extra now capped to 67Mbit/s

OK. Which router are you using, and do you still have a landline phone? 

John