Partial fibre upgrade

[#1]

Sorry if this has been done before. We are currently on partial fibre with a length of copper cabling from the street junction box across several poles to get to our house. I have just renewed this for a further year but plusnet say this is the the last and it will be switched off. They say we can upgrade to full fibre. Has anyone any experience of this with plus net and the works involved? Do we have to pay BT openreach to do this work and if so do plusnet organise all of this? A neighbour did it with another provider and the fibre cable was put above ground but this was a new build and apparently providers are obliged to provide this. Many thanks 

[#2]

@deanhatfull1 

Has anyone any experience of this with plus net and the works involved?

Openreach will run the new fibre to your property and install an ONT (small box the size of the existing master socket) to which the router connects

Do we have to pay BT openreach to do this work and if so do plusnet organise all of this? 

There's no charge for the installation and yes, PLusnet organise it all

Post the results for your address from here https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome particuklarly the narrative below the availability matrix as that will say how the fibre is routed 

NB redact any actual address infromation

[#3]

I agree with @MisterW says above, but you could retain the 'partial fibre' despite the  'advice' from Plusnet CS - you would just lose the phone service when BTOR turn off the PSTN (phone over copper) in January 2027.

Having said that, I can see no logical reason for not transferring to a Full Fibre service as soon as possible. Note however that if you do this, and wish to retain a 'landline', you will need to move your landline to a VOIP  supplier within 30 days of your FF service becoming active.

[#4]

@deanhatfull1 

As stated you only lose the phone servie - not your internet connection.

What you do depends on whether or not the phone matters. If not, you simply transfer to either a SOGEA line (FTTC without the phone) or Full fibre.

If the phone matters you have two choices. Move to an ISP who does both (easiest option) or stay with PN and transfer your phone to an independent VOIP provider (more work but wider options). PN will offer to move you FOC to EE.

If you leave PN you lose your PN email address if this matters unless it's been migrated to Greenby.

Brian

[#5]

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@bmc wrote:

@deanhatfull1 

If the phone matters you have two choices. Move to an ISP who does both (easiest option) or stay with PN and transfer your phone to an independent VOIP provider (more work but wider options). PN will offer to move you FOC to EE.

Brian

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And ties you in to EE permanently, as the BT/EE 'VOIP' service is propriety and not transferable.

[#6]

And ties you in to EE permanently, as the BT/EE 'VOIP' service is propriety and not transferable.

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@jab1 

A confusing statement. As I understand it, there’s nothing to prevent you transferring the phone number to a different VoIP provider.

[#7]

So, @Baldrick1 , you are saying that if any user is 'transferred' to EE, they are then at liberty to select an alternative VOIP provider? Must admit I don't know all the ins and outs, but my reading of the BT/EE information, scant as it is, is that if you accept the EE package, then you are tied to the proprietary  (non industry standard) BT 'VOIP' service.

As an aside, I have my VOIP service with my ISP, but do not use it for external calls as I have used my mobile for all such since before leaving PN.

[#8]

@jab1 

If you are transferred from Plusnet to EE as you want to keep your landline service and want to transfer part way through a contract without incurring penalty charges then of course, taking the EE phone service is part of the deal, which will last for the length of the new EE contract.

However, the inference from your post is that once a phone number is transferred to the BT/EE proprietary VoIP service, it cannot ever be moved to one of the VoIP providers using the industry standard protocols. That cannot be correct.

[#9]

I'll take your word for it, as it is not something I will ever have to consider.

[#10]

Imho the OFCOM number portability rules would cover this, assuming they apply to VOIP

https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/number-portability-info

[#11]

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@jab1 wrote:

I'll take your word for it, as it is not something I will ever have to consider.

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I suspect that where the confusion creeps in is that the EE/BT VoIP protocol is incompatible with industry standard VoIP adapters, so can't be used with non EE/BT hardware.

From a commercial point of view and turming it around, it means that possibly better value for money third party VoIP services cannot be hosted on EE/BT hardware. you need to buy a separate adapter..

So, nothing to do with phone number portability.