Unable to connect device to plusnet

[#1]

I have gotten message today to say my plusnet is activated. I have set up the router to my openreach box exactly how it says in the booklet & also followed youtube tutorials.

My box is blue showing that its connected to the broadband. But when i try to connect my phone to the wifi, it brings me up to the Hub Manager website. When i try to leave the website it says "Use without internet". Am I doing something wrong? Do I need to do something on the Hub Manager? The wifi bars on my phone are up but there is no internet connection

[#2]

@Katelynj How are you trying to connect your phone?

[#3]

I’ve also noticed in technical log of hub manager it says “setup@plusdsl.net” how do I change this? And how do I find my plusdsl net name

[#4]

By entering the wireless password @jab1

[#5]

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@Katelynj wrote:
I’ve also noticed in technical log of hub manager it says “setup@plusdsl.net” how do I change this? And how do I find my plusdsl net name

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That explains your issue. Your PN 'name' is that you agreed with Plusnet, and, from memory, is confirmed in a 'welcome' email.

[#6]

How do I change it? I never signed up with a setup account

[#7]

I know you didn't sign up with a 'setup' account. The easiest way to sort this is to reset the Hub by holding a paper-clip r similar in the reset hole on the  rear  of the hub until the light goes green (I think), then waiting until it returns to blue. 

[#8]

I did that and it still says setup

[#9]

@Katelynj 

It looks like that whilst Openreach has enabled the connection, Plusnet have not yet completed setting up your account. This can take up until midnight.

[#10]

I got a message 2 hours ago saying it was ready to use @Baldrick1

[#11]

In that case, @Katelynj , I suspect @Baldrick1 is correct - post back tomorrow if you still have issues.

[#12]

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@Katelynj wrote:
I got a message 2 hours ago saying it was ready to use

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Unfortunately, the PN systems are a little slow to update.

[#13]

@Katelynj 

If the message came from Openreach, them give it time. If it came from Plusnet then ring them.

[#14 · Accepted solution]

@Katelynj 

You could try adding your broadband username and password on your Hub navigate

->Home -->Advanced settings --->Broadband ----> Internet

make sure the hub is in the disconnected state, username is in the format youraccountname@plusdsl.net and the members centre password.

[#15]

OMG, thank you! This fixed it 😊😊 @Dan_the_Van