URL taking ages to resolve but VPN does not
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URL taking ages to resolve but VPN does not
04-02-2014 6:28 PM
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Links taking ages to resolve and many takes several attempts (clicks) before anything starts to happen.
Speedtest.net shows a reasonable 16Mb/s, and once IP is resolves, page loads fast enough.
Some urls are worse and google.co.uk is one of the bad ones. Here are two examples of bad ones:
Matt Cutts Blog: http://www.mattcutts.com/blog/guest-blogging/
Random acupuncture site: http://acupunctureforlife.co.uk
But connecting through VPN (UK server) and all is well. I suspect the problem is Plusnet's DNS resolvers are failing.
Using nslookup on command line shows:
Plusnet default DNS - Server: dsldevice.lan
- Address: 192.168.1.254
VPN's DNS: - Server: resolver1.privateinternetaccess.com
- Address: 209.222.18.222
Of course with the supplied Technicolor modem/router, changing DNS server is not trivial.
Also switching the router on and off does not help.
Plusnet Staff - please investigate!
Re: URL taking ages to resolve but VPN does not
04-02-2014 8:59 PM
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Are you still having problems? I have just tried doing nslookup using PN DNS servers on the URLs you listed without issue.
Earlier to day, I was experiencing variable responses looking up new domain names. It seems that not all of the (I believe) eight PN DNS cache servers update simultaneously, thereby one can get inconsistent results.
As of this evening I see consistent results for repeated look-ups.
The VPN experience might well be as you describe - it will be using its own DNS service.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: URL taking ages to resolve but VPN does not
04-02-2014 9:45 PM
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That is, about 50% of the time they don't resolve. Switching through the VPN immediately gives me the website.
Hence I suspect the DNS servers Plusnet uses are either overloaded or website sniffing and blocking processes on the server are choking it up.
Guessing that our government's forcing the blocking of terrorist, pirate, porn and p2p sites is slugging UK's ISP infrastructure.
Let me say though that the sites I'm trying to get are clean ones like SEO, web design, and marketing ones. Even Gmail stutters at times.
The internet is lately becoming a very rough experience. Hope this is just teething problems while GCHQ and Home Office hacks up UK's internet.
Re: URL taking ages to resolve but VPN does not
05-02-2014 8:49 AM
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Not found implies a DNS resolution issue.
Unavailable suggests a routing or performance issue.
Yesterday I noticed significant timeouts when undertaking tracert diagnostics to one of the sites I was having issues with. That is well outside of PN's control. If things work ok over VPN that could well be down to the VPN end point having a different route to the target.
Next time you encounter the issue do a tracert to the target. That will clear distinguish between the two possible causes.
Something is certainly not right - I sometimes get "web site not found" when pressing the POST button on this forum!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: URL taking ages to resolve but VPN does not
05-02-2014 9:21 AM
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