Transfer to 21C Network/REIN Problem [RESOLVED]
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- Re: Transfer to 21C Network
Re: Transfer to 21C Network
01-07-2013 12:53 PM
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Re: Transfer to 21C Network
01-07-2013 1:09 PM
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Quote The original estimate was no doubt for a 20CN ADSL1 connection which in no way reflects the expected speed on 21CN which should be around 16.5Mbps which the line has achieved until the Interference caused the Target SNRM to be raised.
Here some Modem/Router stats from previously showing the speed nearly at 16.5Mbps -
DSL Connection
Uptime: 0 days, 2:45:16
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 15.551
Data Transferred (Sent/Received) [MB/GB]: 179,80 / 1,51
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 14,1 / 27,0
SN Margin (Up/Down) [dB]: 32,7 / 5,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 8 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 437 / 0
FEC Errors (Up/Down): 0 / 18.549.916
CRC Errors (Up/Down): 0 / 3.192
HEC Errors (Up/Down): 0 / 10.774
Further more, the Indicative Line quality is showing as Amber and the MTBE is showing as 7 seconds, so there is no way you can claim there is nothing wrong.
Re: Transfer to 21C Network
01-07-2013 1:20 PM
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Re: Transfer to 21C Network
01-07-2013 4:29 PM
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Just wanted to attach what we see when we test the line, it's at the bottom. We're not seeing any of the errors you are, so there's something funny going on somewhere...
Re: Transfer to 21C Network
01-07-2013 4:46 PM
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Please note on your graph that my SNRM is up at 15db.......... does this not indicate there is a problem :(.
Please also note the graphs I have posted on reply #100, #102 and #103 ........... believe me I'm not spending time on photoshop making up these graphs. Something is causing this interference which has resulted in an increase in SNRM and a decrease in download speed. I did post on here after your last tests to say the interference had started not long after your tests but no further test was done then
Re: Transfer to 21C Network
01-07-2013 5:07 PM
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Re: Transfer to 21C Network
01-07-2013 5:09 PM
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I'll pick this up for you. Matt's just had a quick chat with me and I'm sure I can get things rolling. If you could allow a bit of time to get a full understanding of the problem and to raise this issue directly with our suppliers, that'd be great.
I'll let you know when I've got a bit more information for you.
Re: Transfer to 21C Network
01-07-2013 5:13 PM
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Re: Transfer to 21C Network
01-07-2013 5:34 PM
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Quote from: Matt Hi gtowen,
Just wanted to attach what we see when we test the line, it's at the bottom. We're not seeing any of the errors you are, so there's something funny going on somewhere...
And of course the ILQ has changed to Green since the previous response on the ticket and the MTBE has improved - simply because the Interference isn't present when the line was tested. For a line that should achieve around 16.5Mbps with that Loop loss, the MSR/FTR is abysmal which is also indicative of the problems that have been present especially during the last Line Retrain.
Anyway, have every confidence that Chris Pettitt will get to the bottom of this.
Re: Transfer to 21C Network
01-07-2013 8:58 PM
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01/07/2013 19:45hrs 23:45hrs 15db
02/07/2013 19:00hrs 19:10hrs 14.3db
02/07/2013 19:30hrs 20:00hrs 14.1db
Re: Transfer to 21C Network
02-07-2013 12:16 PM
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In the first instance, we are going to need to arrange for an engineer to come out before it can be passed directly to the REIN Team.
I'll update your ticket shortly. If you could add your availability, that would be great!
Re: Transfer to 21C Network
02-07-2013 12:21 PM
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Re: Transfer to 21C Network
02-07-2013 12:35 PM
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Brilliant, I'll head back and book the next available appointment for you
Edit: I've updated your ticket with the appointment date and time I've arranged for you.
Re: Transfer to 21C Network
02-07-2013 1:14 PM
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Re: Transfer to 21C Network
02-07-2013 1:46 PM
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