cancel
Showing results for 
Search instead for 
Did you mean: 

Tips on where to start - wifi dropping at around 11pm-1am every evening

RMKA
Newbie
Posts: 2
Registered: ‎25-01-2022

Tips on where to start - wifi dropping at around 11pm-1am every evening

I switched to plusnet from EE in the autumn and have a problem at some point between 11pm-1am every night. The support lines are closed then and the internet is fine during the day, so I'm not sure what information I should get in order to explain the issue to PlusNet. I'm not very tech savvy, so grateful for any tips about what to look out for and what tests to run for an intermittent problem at night? Many thanks in advance. 

25 REPLIES 25
jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

@RMKA Welcome to the forums. Two questions before we attempt to answer your query: (1) Are you really on ADSL, or FTTC? - this will influence some of the guidance. (2) Can you explain your problem(s) in a little more detail - without something to work on it is difficult to offer advice.

John
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

Hey @RMKA,

Just to follow up on what @jab1 has asked, is this regarding a Mobile or Home Broadband service? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Baldrick1
Moderator
Moderator
Posts: 11,773
Thanks: 5,231
Fixes: 420
Registered: ‎30-06-2016

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

@RMKA 

The first thing to check is whether the lights are changing on your hub? If so what are they doing.

Next, is there anything being switched on or off when the failure occurs.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

@TheMightyAJ / @Baldrick1  Methinks this is another time-waster . They signed out directly after apparently reading my initial reply.

John
Baldrick1
Moderator
Moderator
Posts: 11,773
Thanks: 5,231
Fixes: 420
Registered: ‎30-06-2016

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

@jab1 

Or finished their lunchtime break and had to work?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

Possible - but a quick reply would have been possible, it only takes a minute to say ' Thanks - I'll get back to you'

John
Baldrick1
Moderator
Moderator
Posts: 11,773
Thanks: 5,231
Fixes: 420
Registered: ‎30-06-2016

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

It does, but how often does that happen?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

Very rarely, hence why I usually assume they are one-time waste of space posters, as mentioned above.

John
YouKnowIThatGuy
Rising Star
Posts: 61
Thanks: 9
Fixes: 2
Registered: ‎27-08-2019

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

There's a lot of it about, isn't there.

Seems everyone with a slight problem wants to make it huge on here.

 

Mountains and molehills.

 

jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

@YouKnowIThatGuy Don't quite get your point, but mine is simple: I have no issue with helping people, in fact that is why I'm still on the forum although no longer a PN customer, but ignorance gets up my nose.

John
YouKnowIThatGuy
Rising Star
Posts: 61
Thanks: 9
Fixes: 2
Registered: ‎27-08-2019

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

If you are no longer a PN customer, you shouldn't be on the PN forums.

 

Even if the advice you are giving is good.

jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

WHY????

John
YouKnowIThatGuy
Rising Star
Posts: 61
Thanks: 9
Fixes: 2
Registered: ‎27-08-2019

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

Was that a rhetorical WHY?

 

Simply put: Because it's not your concern.

 

jab1
Legend
Posts: 17,280
Thanks: 5,560
Fixes: 259
Registered: ‎24-02-2012

Re: Tips on where to start - wifi dropping at around 11pm-1am every evening

It was not rhetorical at all. And why is it not my concern, if anyone can can register on the forums - and they do - why cannot someone who has spent 9+ years here continue to offer support, if they so wish?

John