This is not a very good start.
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Re: This is not a very good start.
17-06-2012 6:19 PM
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Quote from: crabstix Bandwidth (Up/Down) [kbps/kbps]: 443 / 12.495
SN Margin (Up/Down) [dB]: 29,3 / 6,1
As Anotherone says, your stats are now looking much better. 12Mb sync down and SNR of 6dB
If you follow his advice, of making sure that everything plugged into your extensions is definitely filtered, including Sky boxes, home alarms, phones etc. Also, post which wires are connected to the back of the master faceplate
B.
Re: This is not a very good start.
17-06-2012 7:29 PM
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The only items I have plugged into the test socket are the phone and modem, via the filter.
None of the coloured wires are connected in the master socket.
When can I put the faceplate back on the master socket?
Do you still say that Plusnet are checking my IP Profile, and that my final speed could be up or down on the current reading?
Re: This is not a very good start.
17-06-2012 7:44 PM
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The comment to which you refer was perhaps slightly misleading but was made in the absence of any stats. Unless you have an especially noisy line, I'd expect your speed to be very similar to now, possibly improve slightly.
If you could run the BT Speedtester (Diagnostic) and text copy and paste the results into a post along with the Current Line speed (login required) , we'll see what the overall picture is.
Re: This is not a very good start.
17-06-2012 7:54 PM
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Postcode:, 44, S35 9YNPhone exchange:ECCLESFIELDEstimated line speed:6Mb (This may vary between 5Mb and 8Mb) - Checked on 2012-05-24 22:30:35Current line speed: 7.15 Mb
BT Tester states:-
Download Speed = 6.75
Upload Speed = 0.36 (which seems very low )
Ping Latency = 35.00
Re: This is not a very good start.
17-06-2012 8:38 PM
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See this post I've just made, for guidance.
Re: This is not a very good start.
18-06-2012 4:23 PM
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1. Best Effort Test: -provides background information.
Download Speed
7.4 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.4 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.82 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.39 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Re: This is not a very good start.
18-06-2012 4:40 PM
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And can you post the current modem/router ADSL stats similar to (edited) reply #13.
Re: This is not a very good start.
18-06-2012 7:15 PM
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This is a problem I had with my previous ISP, and I had to take out the modem each time. I can't be specific when I reinserted the modem.
Here are the current stats from my router.
DSL Connection
Link Information
Uptime:
0 days, 4:05:34
DSL Type
ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]:
443 / 8.863
ta Transferred (Sent/Received) [MB/GB]
371,44 / 1,75
Output Power (Up/Down) [dBm]:
13,1 / 0,0
Line Attenuation (Up/Down) [dB]:
18,8 / 35,5
SN Margin (Up/Down) [dB]
29,5 / 12,1
System Vendor ID (Local/Remote):
TMMB / ----
Chipset Vendor ID (Local/Remote):
BDCM / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
-
Error Seconds (Local/Remote):
901 / 0
FEC Errors (Up/Down):
0 /0
CRC Errors (Up/Down):
4 / 2.230
HEC Errors (Up/Down):
0 / 3.483
Re: This is not a very good start.
18-06-2012 7:47 PM
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From what you've now said, you obviously have a fault, if it's already causing disconnects, you may get banded (restricted speed) or the Target Noise Margin gets raised to try and stabilise the situation, but again this is at the expense of speed. Further drops - abrupt loss of sync makes matter worse which is why you should use the Disconnect method. Looking at the stats - your Bandwidth Down is lower - 8,863 (so that limits your speed) and the SN Margin Down is 12.1dB so there is the possibility the Target Noise margin has already been pushed to 12dB.
From what you have described, in conjunction with the high HEC errors in just over 4 hours since you reconnected (& the CRC errors) you may be lucky and just have a faulty filter (the one the phone is plugged into) instead of a faulty line. Before dark or wait until tomorrow, Use the Disconnect procedure and change the filter. Mark the one you take out as suspect - bear in mind it may not be, you'll only find out if the problems go away.. I hope your filters look like these.
Who do you pay your line rental for your phone line to?
Re: This is not a very good start.
19-06-2012 10:20 AM
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In fact, yesterday I simply pulled out the modem from the filter, as I have been used to doing previously.
I am paying Plusnet for my line rental.
Sorry to be a pain.
Re: This is not a very good start.
19-06-2012 10:26 AM
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Re: This is not a very good start.
19-06-2012 11:07 AM
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From what I can see, you seem to be suffering from frequent disconnections which will in turn explain the reduction in line rate. So I'm going to advise that you raise a fault so we can broach this with our suppliers: http://faults.plus.net
Adam
Re: This is not a very good start.
19-06-2012 12:52 PM
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Re: This is not a very good start.
19-06-2012 1:03 PM
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Your comments towards our staff are uncalled for and quite frankly rude.
Adam has clearly checked details which you do not have access to.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image1340107385830.png" />
Re: This is not a very good start.
19-06-2012 1:08 PM
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