The cost of speed problems
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- Re: The cost of speed problems
The cost of speed problems
13-05-2009 10:34 PM
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This is also in place as a check for yourself as with any fault with the broadband service you need to be sure that everything has been checked at your end, as if BT confirm the issue to be caused by something at your end (faulty filter, extension cables, modem, etc...) then you will be billed for a failed fault check which is charged at £144.00.
There is absolutely no way I can afford to pay £144,how can I possibly know for certain that the problem by some freek of chance isn't mine,so I will carry on with my wonky speed, thanks PN for the help
Re: The cost of speed problems
13-05-2009 10:57 PM
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Re: The cost of speed problems
13-05-2009 11:29 PM
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As Pierre says, if you've tested from the master socket with all the other stuff normally plugged into the line removed, with a router that you know works, then you won't have to worry about the charge. As long as the fault is still present in that case, then you've proved it's either outside the property or a fault in the master socket. Both of these fall under BTs support remit. The charge is only issued when the fault is found by an engineer to be with either internal wiring or the customer's equipment.
Hope that reassures you,
Re: The cost of speed problems
14-05-2009 12:19 AM
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I still regard the threat of a £144 "fine" something to keep me awake at nights. TED
Re: The cost of speed problems
14-05-2009 12:42 AM
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If as I have just done ,I switch off my router for 5 mins then restart it the speed goes from UP - 52 Down - 1700 to Up - 359 Down - 2276, my router stats go from Up 62 down 1700 to up 448 down 4288. The DNS on the router for up was only 1 dB before the switch off.
Do you think this may indicate a router problem,it has occured at other times recently.TED
Re: The cost of speed problems
14-05-2009 3:48 AM
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To eliminate your internal wiring from the equation, you need to plug into the Master socket Test Socket which is behind the removeable lower front plate (NTE5 master picture attached).
Can you confirm that you have an NTE5 and you can plug into the test socket? Just briefly describe how many extension sockets you have, and the route the wirrng takes (eg. master to lounge to bedroom2 to bedroom1 type of thing).
Power down the modem/router, wait a minute, before unplugging the filter and modem/router from the line.
Whilst you are plugged into the test socket, can you confirm that all extension sockets are dead?
Using a corded phone (turn off any cordless phones and base stations), have a listen to your phone line (dial a 1 to get rid of dial tone), can your hear any cracklng or other intermittent noise. If you need more time before the unobtainable tone, dial 17070 and select option 2 for the quiet line test (don't select other options). Have you heard any crackling noises previously?
Check your Modem/Router ADSL Line stats and post a set here. (open your browser at 192.168.1.1 then click on Advanced...|Status in the centre of the page and when the new menu appears on the left, select Broadband Line).
Post the Downstream(DS) and Upstream (US) Sync/Line Rates, Noise Margin (SNRM), Line Attenuation, Output Power, Line Up Time and Line Count.
Is the problem still occurring?, if so power down the modem/router, wait a couple of minutes - listen to the line again - swap filters, listen again. If you can hear crackling/noises at this point, unplug the filter, plug the phone directly into the test socket and see if you still have noises if so, you have a line fault.
Otherwise power up the router again and see if the problem is still present. If so, you need to try another modem/router, if not, your initial filter may be faulty.
If you have a line fault (voice fault), phone the company you pay your line rental to, whilst the line is crackly or noisy, don't use automated tests, speak directly to an adviser. Report the noise on the line, get them to confirm they can hear it and log it and log it as intermittent with a request that that information is passed to the Openreach engineer. You can state you are plugged into the test socket, but do NOT mention the broadband (you will get given the run around to the ISP). Should you be perhaps asked if it is affecting your broadband - simply say you haven't a clue, you are reporting a voice fault.
Re: The cost of speed problems
14-05-2009 5:05 PM
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Re: The cost of speed problems
14-05-2009 5:12 PM
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Re: The cost of speed problems
14-05-2009 8:48 PM
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Unfortunately I have reset my router and the speed is back to normal,but I will attempt to give you the router details etc from before and now.
First the BT test,then the PN speed tester,then the router stats.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4288 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2500 kbps
Actual IP throughput achieved during the test was - 2152 kbps
May 14th
[img]Today 16:52 3187 kbps (398kB/s) 286 kbps (35.8kB/s)
Today 00:29 2276 kbps (285kB/s) 359 kbps (44.9kB/s)
Today 00:22 1700 kbps (213kB/s) 52 kbps (6.5kB/s)
[img]Statistics Downstream Upstream
Line Rate 4672 Kbps 448 Kbps
Noise Margin 11.1 dB 18.0 dB
Line Attenuation 48.0 dB 25.5 dB
Output Power 19.3 dBm 12.3 dBm
then from before
first BT test
[img]Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 3776 kbps(DOWN-STREAM), 64 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 112 kbps>
PN tester
Today 00:33 1651 kbps (206kB/s) 52 kbps (6.5kB/s)
Today 00:05 1730 kbps (216kB/s) 53 kbps (6.63kB/s)>
router stats
Line Rate 3776 Kbps 64 Kbps
Noise Margin 17.0 dB 3.0 dB
Line Attenuation 49.0 dB 27.0 dB
Output Power 19.3 dBm 11.1 dBm>
dont know if all that helps hope so.
I find I have an old Voyger 205 would this be any help,I do not have a cord phone but could look for one or disconnect my phone completely for a while if that helps. does the DNS value alter imediately if I disconnected some thing that was causing the problem.I haven't changed the filter (would have to go buy one,thats no problem) I checked the phone line 10707 and it was very quiet.
Re: The cost of speed problems
14-05-2009 8:59 PM
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Statistics Downstream Upstream
Line Rate 3776 Kbps 64 Kbps
Noise Margin 17.0 dB 3.0 dB
Line Attenuation 49.0 dB 27.0 dB
Output Power 19.3 dBm 11.1 dBm
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 3776 kbps(DOWN-STREAM), 64 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 112 kbps
Date Download Speed Upload Speed
Today 19:46 1707 kbps (213kB/s) 53 kbps (6.63kB/s)
Today 19:17 1757 kbps (220kB/s) 53 kbps (6.63kB/s)
Today 00:33 1651 kbps (206kB/s) 52 kbps (6.5kB/s)
those are the ones when the problem was on
Statistics Downstream Upstream
Line Rate 4672 Kbps 448 Kbps
Noise Margin 11.1 dB 18.0 dB
Line Attenuation 48.0 dB 25.5 dB
Output Power 19.3 dBm 12.3 dBm
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4288 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2500 kbps
Actual IP throughput achieved during the test was - 2152 kbps
May 14th
Today 16:52 3187 kbps (398kB/s) 286 kbps (35.8kB/s)
Today 00:29 2276 kbps (285kB/s) 359 kbps (44.9kB/s)
these are the results now after I reset the router ealier today.
Sorry its not clearer ,not having a good day hope you can make something of it.Thanks again for you time.TED
Re: The cost of speed problems
15-05-2009 12:02 AM
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Extensions can be very bad news as they can pick up interference. Is the extension before or after the filter?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: The cost of speed problems
15-05-2009 3:59 PM
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Re: The cost of speed problems
16-05-2009 12:40 AM
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Quote from: Teds31 Thanks for the advice jelv ,bad news on the extension I cant get the computer (desk top) to the master socket without major move
Not even just to do a test?
Can you get hold of a long ethernet cable so that the router is by the master socket and the PC can stay where it is. Unless the router and PC are going to be more than 100m apart (very unlikely!) that will work better than using a telephone extension.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: The cost of speed problems
16-05-2009 10:25 AM
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HTH.
Re: The cost of speed problems
16-05-2009 7:19 PM
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