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Super fast not available

andrewstirling
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-04-2020

Super fast not available

I am told i cant have super fast ie upgrade my adsl, open reach enginer says there is fibre in the box i am connected to, and there are spare Ports so why am i told that i cant have it by BT or plusnet.

This makes no sense 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Super fast not available

Thanks for getting in touch @andrewstirling 

Our suppliers records Here using your landline telephone number are showing no spare ports, if an engineer's advised you there are spare ports I'd recommend raising this directly with Openreach by filling out the formwize Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet