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Sudden drop in download speed this month?

lebonst
Newbie
Posts: 4
Registered: ‎13-09-2014

Sudden drop in download speed this month?

Did a speedtest today since my internet has been running slow all this month, while on youtube and downloading. The download speed  of 3Mbps which I was previously getting is now reaching just 1Mbps if not lower?Huh
No change in upload speed though... It's been running great since I got this upgrade on fibre a few months ago! But now the speed has dropped, a lot..
If someone could help me out and find the reason of the reduced speeds that would be great!  Sad
Many thanks!
Lewis

5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Sudden drop in download speed this month?

Hi Lewis,
So we can see the status of your line, could you please visit http://community.plus.net/forum/index.php/topic,96155.0.html and post your full router stats please?
Chris Pettitt
Cloud Environments Engineer
lebonst
Newbie
Posts: 4
Registered: ‎13-09-2014

Re: Sudden drop in download speed this month?

I don't have any router stats available because I have both modem and wireless hooked up separately. If I'm right?
Speed test results:
Download Speed : 3.55Mbps
Upload Speed: 3.72Mbps
Ping Latency: 31.38Ms
Current Line Speed: 40Mb
Ok I was wrong about the speed sorry. But it's so slow compared to what it was before.
Superuser
Superuser
Posts: 13,041
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Sudden drop in download speed this month?

Hi Lebonst,
Can you get your full modem stats please?  If you are not using the TG582n supplied by PlusNet, then the data collection thread referenced above has a link to a website to advise you how to get the FULL stats from many of the popular routers.
RealAleMadrid
Aspiring Champion
Posts: 876
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: Sudden drop in download speed this month?

It would appear that the OP is on a FTTC connection (with a very poor speed) so will not have access to the modem stats, ( unless it has been unlocked!)
I think a speed fault needs to be raised. Undecided
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Sudden drop in download speed this month?

Morning lebonst,
I'm having difficulting testing your line as the modem is showing as switched off. Can you please raise a fault here so we can look into it for you.
Many thanks
Dan