Sudden drop in download speed this month?
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Sudden drop in download speed this month?
13-09-2014 6:33 PM
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No change in upload speed though... It's been running great since I got this upgrade on fibre a few months ago! But now the speed has dropped, a lot..
If someone could help me out and find the reason of the reduced speeds that would be great!
Many thanks!
Lewis
Re: Sudden drop in download speed this month?
14-09-2014 2:17 AM
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So we can see the status of your line, could you please visit http://community.plus.net/forum/index.php/topic,96155.0.html and post your full router stats please?
Re: Sudden drop in download speed this month?
16-09-2014 3:26 PM
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Speed test results:
Download Speed : 3.55Mbps
Upload Speed: 3.72Mbps
Ping Latency: 31.38Ms
Current Line Speed: 40Mb
Ok I was wrong about the speed sorry. But it's so slow compared to what it was before.
Re: Sudden drop in download speed this month?
16-09-2014 5:08 PM
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Can you get your full modem stats please? If you are not using the TG582n supplied by PlusNet, then the data collection thread referenced above has a link to a website to advise you how to get the FULL stats from many of the popular routers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sudden drop in download speed this month?
16-09-2014 7:20 PM
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I think a speed fault needs to be raised.
Re: Sudden drop in download speed this month?
17-09-2014 9:15 AM
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I'm having difficulting testing your line as the modem is showing as switched off. Can you please raise a fault here so we can look into it for you.
Many thanks
Dan
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- Re: Sudden drop in download speed this month?