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Sudden Speed Drop

mikesin
Grafter
Posts: 53
Registered: 19-03-2010

Sudden Speed Drop

After months of steady 1.1Mbp (and a sudden jump to 1.3Mbsfor a period of hours) I am now experiencing 0.7Mbpsdownload for the last couple of days - making it imposible to watch live TV stream.
Thishappened after a day without service (last Friday) - cause unknown but router reporting  ATM and PP failure on the diagnostic test. 
Can my service be reset to at least 1.1 Mbps please?  Oh, there have been NO chnage whatsoever to my hardware and software config nor physical location house wiring etc etc. 
Thanks
Mike
Today 07:03 677 kbps (84.6kB/s) 363 kbps (45.4kB/s) Share
Today 06:43 695 kbps (86.9kB/s) 363 kbps (45.4kB/s) Share
Today 06:39 698 kbps (87.3kB/s) 374 kbps (46.8kB/s) Share
Yesterday 16:07 691 kbps (86.4kB/s) 330 kbps (41.3kB/s) Share
Yesterday 06:59 749 kbps (93.6kB/s) 373 kbps (46.6kB/s) Share
Yesterday 06:58 734 kbps (91.8kB/s) 363 kbps (45.4kB/s) Share
Friday 17:11 1382 kbps (173kB/s) 352 kbps (44kB/s) Share
Friday 17:10 1382 kbps (173kB/s) 356 kbps (44.5kB/s) Share
Feb 28, 08:20 1155 kbps (144kB/s) 343 kbps (42.9kB/s) Share
2010-11-29 07:37 1160 kbps (145kB/s) 356 kbps (44.5kB/s) Share
7 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Sudden Speed Drop

HI Mike,
I've just ran a line test and got this message:
"A performance problem has been reported between day 4 and day 10 of the stabilization period.
Resolution/Recommendation: Please inform the End User of the stabilization period and wait for a further 5 days before retesting if the issue still persists."
So we'll just have to wait until the training period is over I'm afraid.
Jojo Smiley
mikesin
Grafter
Posts: 53
Registered: 19-03-2010

Re: Sudden Speed Drop

Thaks Jojo...will wait until end of week
ike
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Sudden Speed Drop

Hi Mike, or should I say ike,
Give me a nudge nearer the time so I can look into it for you.
Jojo Smiley
mikesin
Grafter
Posts: 53
Registered: 19-03-2010

Re: Sudden Speed Drop

Nudge Nudge  all fixed  - now at 1.4Mbps   thanks
Oops spoke too soon - today (13th) back down to 0.7 Mbps
3 hours later back to 1.4Mbps
mikesin
Grafter
Posts: 53
Registered: 19-03-2010

Re: Sudden Speed Drop

Loss of speed for last two days - no changes at my end
-was looking very promising on 19th march at 1.6Mbps Can you investigate please 
thanks
Mike
Today 12:17 691 kbps (86.4kB/s) 333 kbps (41.6kB/s) Share
Yesterday 13:24 695 kbps (86.9kB/s) 349 kbps (43.6kB/s) Share
Yesterday 13:23 698 kbps (87.3kB/s) 354 kbps (44.3kB/s) Share
Mar 19, 06:36 1612 kbps (202kB/s) 349 kbps (43.6kB/s) Share
Mar 16, 07:20 1473 kbps (184kB/s) 370 kbps (46.3kB/s) Share
Mar 15, 07:20 1467 kbps (183kB/s) 368 kbps (46kB/s) Share
Mar 14, 07:15 1473 kbps (184kB/s) 361 kbps (45.1kB/s) Share
Mar 13, 21:10 1473 kbps (184kB/s) 357 kbps (44.6kB/s) Share
Mar 13, 11:46 1467 kbps (183kB/s) 351 kbps (43.9kB/s) Share
Mar 13, 07:51 697 kbps (87.1kB/s) 350 kbps (43.8kB/s) Share
Mar 13, 07:45 696 kbps (87kB/s) 349 kbps (43.6kB/s) Share
Mar 12, 07:26 1472 kbps (184kB/s) 366 kbps (45.8kB/s) Share
Mar 11, 09:25 1467 kbps (183kB/s) 329 kbps (41.1kB/s) Share
Mar 11, 07:13 1472 kbps (184kB/s) 343 kbps (42.9kB/s) Share
Mar 11, 07:12 1475 kbps (184kB/s) 380 kbps (47.5kB/s) Share
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Sudden Speed Drop

Hi there,
It looks like that's a dropping connection that's causing the slow speeds, if you run through the checks at http://faults.plus.net (please raise it as a dropping connection fault rather than a speed fault) that should confirm whether it's an issue with your internal wiring or a line fault. Either way we'll be able to advise further once you've gone through the wizard there Smiley
mikesin
Grafter
Posts: 53
Registered: 19-03-2010

Re: Sudden Speed Drop

Speed jumped back to 1.3Mbps
Today 09:25 1380 kbps (173kB/s) 374 kbps (46.8kB/s) Share
Today 09:00 1378 kbps (172kB/s) 340 kbps (42.5kB/s) Share
Yesterday 22:00 1376 kbps (172kB/s) 354 kbps (44.3kB/s) Share
Monday 12:17 691 kbps (86.4kB/s) 333 kbps (41.6kB/s) Share
Sunday 13:24 695 kbps (86.9kB/s) 349 kbps (43.6kB/s) Share
Sunday 13:23 698 kbps (87.3kB/s) 354 kbps (44.3kB/s) Share

No actions on my part except today ran wizard as requested - no faults found - but speed had already gone back up 
Mike