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Stuck profile

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Stuck profile

Hi
My profile https://portal.plus.net/my.html?action=data_transfer_speed seems to be stuck on 5.5Mb.
I have been connected at 6816Kbps for >5 days and my BT speedtest profile has been 6Mbps for >24hrs.

Another point; my estimated line speed is 1Mb (between 1-3) and as i mention my connection speed is 6816kbps, does this low estimate have any bearing on the "fault threshold rate" of my adsl connection; if so would a full line reset also reset the FTR?
Ian
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Stuck profile

Hi there,
I've just been through a linetest and the latest profile report we've received shows as 5500, that's why our side hasn't updated. I'm going to manually adjust it to 6000 and see if that helps.
Your FTR isn't based on the estimate, it's based on the line itself and stands at 4556.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff