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Stuck at 2000 kbs again

andyrpsmith
Dabbler
Posts: 23
Registered: 06-04-2009

Stuck at 2000 kbs again

I seem to be stuck at 2000kbs down load speed again. This happened a few months ago for some reason. Could you have a look to see if the profile is stuck.
Many thanks
Andy
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Stuck at 2000 kbs again

What results does a BT speedtest give you? Interested in the IP profile and the throughput speed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
andyrpsmith
Dabbler
Posts: 23
Registered: 06-04-2009

Re: Stuck at 2000 kbs again

Hi Chris,
The following results obtained:
Download speedachieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
I have tested the speed at different times of the day and get 1.8 - 1.9
I had this a few months ago and Plusnet did some sort of reset and all went back to 7-7.5 (I am very close to the exchange).
Andy
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Stuck at 2000 kbs again

Hi Andy,
I've just popped a ticket over to you explaining the current situation.
Jojo Smiley
andyrpsmith
Dabbler
Posts: 23
Registered: 06-04-2009

Re: Stuck at 2000 kbs again

Many thanks for looking into it.
Andy
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Stuck at 2000 kbs again

Hi Andy,
Have you seen any difference?
Jojo Smiley