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Any current problems with the BTSpeedtester?

dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Any current problems with the BTSpeedtester?

Hi folks,
have tried to test my line speed over the last 2 days using BT  Speedtester and just keep getting a "Error has occurred" message.
My download line speed as indicated by router has also dropped to about half what it was.
Line Mode ADSL2   Line State Show Time
Line Power State L0   Line Up Time 00:21:36:16
Line Coding Trellis On   Line Up Count 1

Statistics Downstream Upstream
Line Rate 790 Kbps 648 Kbps
Noise Margin 4.6 dB 5.5 dB
Line Attenuation 66.0 dB 39.2 dB
Output Power 0.0 dBm 12.8 dBm
MSGC (number in overhead channel data) 9 12
B (number of bytes in Mux Frame) 11 40
M (number of Mux Frames in FEC Frame) 16 2
T (Mux Frames over sync bytes) 9 2
R (number of check bytes in FEC Frame) 16 12
S (ratio of FEC over PMD Frame length) 7.7037 4.0000
L (number of bits in PMD Frame) 216 188
D (interleaver depth) 4 8
Delay 7 msec 8 msec
Super Frames 4786191  4786189 
Super Frame Errors 4649  0 
RS Words 40383490  162730426 
RS Correctable Errors 1411240  474 
RS Uncorrectable Errors 16303  0 
HEC Errors 3781  0 
OCD Errors 208  0 
LCD Errors 0  0 
ES Errors 0  0 

Anyone else having problems using BT Speedtester?
Ian
16 REPLIES
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Any current problems with the BTSpeedtester?

Certainly seems borked here at the moment - getting Test Error.
I'll try again later.
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: Any current problems with the BTSpeedtester?

I'm not complaining about it Cool

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Any current problems with the BTSpeedtester?

Working OK here now.
Make sure that you have the correct version of Java for your browser. If it's a 32-bit Browser you still need the 32-bit Java even on a 64-bit OS.
If you are having problems with Java 7, see http://community.plus.net/forum/index.php/topic,105032.msg895163.html#msg895163
Edit: dvvrue95 can you keep your line problems in your i-plate thread (I've just posted there), apart from the title of this one having nothing to do with your fault, it's getting really confusing jumping from one thread to another to follow what is happening, thanks.
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Any current problems with the BTSpeedtester?

Re: BT Speedtester, I had to have three goes yesterday late afternoon to get it to work (first two just said something to the effect of 'there has been an error, please try later'), third attempt gave a 'good' result (speeds down and up pretty much as expected).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BTSpeedtester?

OK BT speed tester seems to be working again now, my BT profile seems to have dropped to 0.8M from 1.8M which is still showing on the Plusnet Profile site.
@ Anotherone will try not to spawn too many threads  Embarrassed
Ian
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Any current problems with the BTSpeedtester?

Hi dvvrue95,
looks like there's a fault somewhere. Can you tell me if you're using any extension cables/sockets? Do you have a test socket you can plug into?
Jojo Smiley
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BTSpeedtester?

Hi JoJo,
sorry for not responding earlier. I have an outstanding fault report which involves possible intermittent line fault (line cracking) which I am trying to bottom out.
So far have changed ADSL filters, moved to test socket and am awaiting delivery of another router. Until router has been changed not willing to call BT out (I have telephone line and BB from PN).
I have restored line to normal i.e. no longer using test socket and although speed has dropped the line has become stable, whereas before changing anything (except router) line was continually dropping BB.
New router now expected by weekend but then I am on holiday  Cheesy for a week so not able to do anything else until 12/06. I will leave existing router (BT Voyager 2110) connected and powered on during my absence.
Ian
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Any current problems with the BTSpeedtester?

Cheers for the update.
Do let us know how things are when you have the new router in place.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BTSpeedtester?

Update as of today. New router did not materialize (cancelled order with 3rd party supplier). However on return from holiday experienced intermittent no dial tone so reported a phone fault via Plusnet. had to wait 4 wkg days for BT (OR) to come out to investigate.
Eventually they found a line fault and fixed it, that was on Friday 15/06. I spoke to Plusnet support about the fact that my BT profile had dropped to 0.21M even though the Plusnet profile was still showing 1.8M, they said that would be due to the line fault but it would take 3 days for the BT exchange equipment to respond to the "fixed line" conditions.
Well is over 3 days now and I'm still at 0.21M my router stats indicate no line drops during the past 3+ days (see below) can someone at Plusnet rub two stones together or whatever else you need to do to improve my broadband speed ................. please  Angry
Ian
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BTSpeedtester?

OK to busy ranting  here are the modem stats :-


Line Mode ADSL2   Line State Show Time
Line Power State L0   Line Up Time 03:02:45:49
Line Coding Trellis On   Line Up Count 1

Statistics Downstream Upstream
Line Rate 239 Kbps 440 Kbps
Noise Margin 13.3 dB 13.1 dB
Line Attenuation 66.5 dB 39.0 dB
Output Power 0.0 dBm 12.8 dBm
MSGC (number in overhead channel data) 11 12
B (number of bytes in Mux Frame) 14 55
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 2 1
R (number of check bytes in FEC Frame) 16 8
S (ratio of FEC over PMD Frame length) 1.9375 4.0000
L (number of bits in PMD Frame) 128 128
D (interleaver depth) 16 8
Delay 7 msec 8 msec
Super Frames 16343014  16343012 
Super Frame Errors 242  0 
RS Words 555662496  1111324816 
RS Correctable Errors 193045  0 
RS Uncorrectable Errors 1945  0 
HEC Errors 170  0 
OCD Errors 3  0 
LCD Errors 0  0 
ES Errors 0  0
Embarrassed
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Any current problems with the BTSpeedtester?

You could try a Disconnect PPP session, pause, power down, wait 10 minutes and power up again you may need to click Connect for your PPP session. Check your stats immediately after the sync.
If that doesn't resolve it, your target noise margin may have risen to 12 or 15dB and whoever you spoke to, did not know what they were talking about, they should have checked your Target noise margin. Either that or you still have noise on the line. If the line is definitely OK, you may need a Line/SNR reset, otherwise you will wait a month of Sundays for the Target SNRM to come down.
Edit: I should have phrased that the otherway about so I've re-edited
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BTSpeedtester?

@Anotherone
thanks for response. This is the result of doing disconnection/wait/reconnection. Line appears to be fine (no noise) since BT fixed line fault.
So I guess I need someone at Plusnet to do that Line / SNR reset. Looks like another 3 days gone bye without any decent broadband service.
Angry  Angry
Line Mode ADSL2   Line State Show Time
Line Power State L0   Line Up Time 00:00:00:58
Line Coding Trellis On   Line Up Count 1

Statistics Downstream Upstream
Line Rate 239 Kbps 440 Kbps
Noise Margin 14.7 dB 12.9 dB
Line Attenuation 66.0 dB 39.0 dB
Output Power 0.0 dBm 12.8 dBm
MSGC (number in overhead channel data) 11 12
B (number of bytes in Mux Frame) 14 55
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 2 1
R (number of check bytes in FEC Frame) 16 8
S (ratio of FEC over PMD Frame length) 1.9375 4.0000
L (number of bits in PMD Frame) 128 128
D (interleaver depth) 16 8
Delay 7 msec 8 msec
Super Frames 3531  3529 
Super Frame Errors 0  0 
RS Words 120080  239972 
RS Correctable Errors 0  23 
RS Uncorrectable Errors 0  0 
HEC Errors 0  0 
OCD Errors 0  0 
LCD Errors 0  0 
ES Errors 0  0 

Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Any current problems with the BTSpeedtester?

yep, I'm afraid a 210kbps line rate was set on the line, I've submitted a line reset so let me know how things go from here.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BTSpeedtester?

Hi Adam,
thanks for that update line reset appears to have kicked in around 2pm today current router stats looking much better now (see below), also BT IP profile know 1.2M. Lets hope things stabilize.
Can you get in touch with your accounts people to sort out a rebate for this issue which has been ongoing since early in May 2012?
cheers, Ian
Line Mode ADSL2   Line State Show Time
Line Power State L0   Line Up Time 00:05:59:45
Line Coding Trellis On   Line Up Count 3

Statistics Downstream Upstream
Line Rate 1443 Kbps 664 Kbps
Noise Margin 6.1 dB 6.0 dB
Line Attenuation 64.5 dB 39.0 dB
Output Power 0.0 dBm 12.8 dBm
MSGC (number in overhead channel data) 11 12
B (number of bytes in Mux Frame) 174 20
M (number of Mux Frames in FEC Frame) 1 4
T (Mux Frames over sync bytes) 1 4
R (number of check bytes in FEC Frame) 16 12
S (ratio of FEC over PMD Frame length) 3.8586 4.0000
L (number of bits in PMD Frame) 396 192
D (interleaver depth) 8 8
Delay 7 msec 8 msec
Super Frames 1316211  1316209 
Super Frame Errors 50  0 
RS Words 22375604  22375553 
RS Correctable Errors 53748  143 
RS Uncorrectable Errors 258  0 
HEC Errors 42  0 
OCD Errors 1  0 
LCD Errors 0  0 
ES Errors 0  0