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Stuck Profile

nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Stuck Profile

For months my profile has been 7.1mb despite sync speeds that should have given a higher profile.
From btspeedtester
Quote
Your DSL Connection Rate :10360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 9139 Kbps

Albeit it's not causing me any problems it does mean that this months ofcom/samknows figure will be low.
4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Stuck Profile

I've just moved the profile up a notch to 7150 from 7000 from this end. However I'd expect better than that for a downstream sync 10360. Let me know if you'd like me to try an SNR reset as that may lead to some improvement for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Stuck Profile

Thanks for looking at it Adam - as you say one would expect a much higher profile in line with bt tester.
Router currently showing
Quote
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,977 / 11,140
Bandwidth (Up/Down) [kbps/kbps]: 448 / 10,360
Data Transferred (Sent/Received) [GB/MB]: 83.66 / 525.76
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 23.5 / 38.5
SN Margin (Up/Down) [dB]: 22.0 / 3.0
Vendor ID (Local/Remote): TMMB / TSTC

Let's see if there's an automatic improvement  - as I said it doesn't affect my usage but there's another report due this month.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Stuck Profile

Profile has now improved to 8mb  Smiley
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Stuck Profile

That's more like it Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team