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Speeds dropped recently

FIXED
Riotlightbulb
Dabbler
Posts: 15
Thanks: 1
Registered: ‎06-11-2016

Speeds dropped recently

The other day while downloading on steam i noticed the speed to be much lower than normal.

Again today I noticed the same. I have now done several speed tests and I am getting about 18mbps down compaired 60ish normally.

FTTC.

Done speedtest.btwholesale test. Result 18.5.

When i run an advanced test with the BBEU i get the following message:

Summary Advanced Test

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

 

Says the same thing even if i re-run it.

Have tried restarting the Hub 2 router after being off for 20 mins or so.

Have checked wiring as best i can my end. Dont believe anything is damaged or changed. Tests carried out from PC wired to router. Ipad gets the same speed over WiFi.

 

Can someone at plusnet please check for any issues.

 

 

Tags (2)
6 REPLIES 6
jab1
Legend
Posts: 18,942
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Speeds dropped recently

Fix

@Riotlightbulb You have a fault. If you are on SoGEA, as I suspect from your comments above, the only way to progress this is to call PN - the auto-bot does not recognise such a connection.

John
Riotlightbulb
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Posts: 15
Thanks: 1
Registered: ‎06-11-2016

Re: Speeds dropped recently

OK thanks. How do i know if im on SoGEA as apposed to FTTC? Which i have read is the other option.

jab1
Legend
Posts: 18,942
Thanks: 6,210
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Registered: ‎24-02-2012

Re: Speeds dropped recently

Does your land-line phone work?

John
Riotlightbulb
Dabbler
Posts: 15
Thanks: 1
Registered: ‎06-11-2016

Re: Speeds dropped recently

I changed to the packege that meant i didnt have a landline, so i dont pay for it. Have not tried to plug in a landline phone since.

 

my package details from my members center says:

Your broadband product

Product:

Fibre

Current Monthly Price:

£27.99

jab1
Legend
Posts: 18,942
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Speeds dropped recently

Then you are on SoGEA.

John
Riotlightbulb
Dabbler
Posts: 15
Thanks: 1
Registered: ‎06-11-2016

Re: Speeds dropped recently

Thanks for the quick replies and advice. Smiley