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Speed slowly dropping

fabwhack
Hooked
Posts: 9
Fixes: 1
Registered: ‎28-08-2020

Speed slowly dropping

When I moved to Plusnet several years ago, I was getting around 70Mb/s download. Over the years that's started to drift downwards, but I'm now below 50Mb/s and things are slowly getting worse - certainly consistently below the advised average of 66Mb/s I should be getting.

 

The official Openreach Speedtest shows my download speed as 48Mb/s. My router (a DrayTek) shows

 

 Profile State UP Speed Down Speed SNR Upstream SNR Downstream  
  17A SHOWTIME 18,580 (Kbps) 52,617 (Kbps) 6 (dB) 6 (dB)

 

FTTP is (literally) just around a corner for me, but whilst I wait for it to be available could someone check my line please, or advise if there's anything else I can do? Router is plugged directly into the master socket, with nothing else connected to the phone circuit.

 

 

11 REPLIES 11
jab1
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Re: Speed slowly dropping

Can you share a bit more data - Connection time would be a start?

John
jab1
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Re: Speed slowly dropping

@fabwhack You asked this almost exact question 2 years ago.

John
fabwhack
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Registered: ‎28-08-2020

Re: Speed slowly dropping


@jab1 wrote:

@fabwhack You asked this almost exact question 2 years ago.



I asked at the time


When I first moved to PlusNet, I was getting around 70Mb/s download speeds. Over time, this dropped down to around 55Mb/s - not terrible, and fast enough for what I needed. However, over the last few days I'm now getting half of that! PlusNet / Openreach say I should be getting between 50-70Mb/s.


and my further message:


Thank you - the Openreach engineer fitted a new faceplate, and this resolved the issue.


So original problem wasn't 70Mb/s going down to 48Mb/s, it was 70Mb/s going to 50-odd/Mbs and then suddenly 25Mb/s. Again, this was an equipment fault - replacing the faceplate took me back up to 50-something Mbs.

Since then, I've watched my speed descend over time down through the 50's to now high 40's.

My connection time as of this morning was 77 days, but after a restart and retest both the router advertised connection and Openreach test show the same figures.

 

 

 

jab1
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Re: Speed slowly dropping

OK. It just sounded amazingly similar. Does the Draytek have an understandable error log which you can post?

John
fabwhack
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Registered: ‎28-08-2020

Re: Speed slowly dropping

Does this help?

 

ATU-R Information
 
 
 
 
 
  Type: VDSL2
  Hardware: Annex A
  Firmware: 12-3-2-3-0-5
  Power Mngt Mode: DSL_G997_PMS_L0
  Line State: SHOWTIME
  Running Mode: 17A
  Vendor ID: fe004452 41590000
 
 
 
 
ATU-C Information
 
 
 
  Vendor ID: b5004244 434dc190 [BDCM]
 
 
 
 
Line Statistics
 
  Downstream             Upstream                
Actual Rate 52617 Kbps 18580 Kbps
Attainable Rate 55681 Kbps 18579 Kbps
Path Mode Fast Fast
Interleave Depth 4 1
Actual PSD 12. 9 dB 7. 4 dB
 
 
  Near End                  Far End                   
Trellis ON ON
Bitswap OFF OFF
ReTx 1 1
SNR Margin 6 dB 6 dB
Attenuation 18 dB 0 dB
CRC 0 6
FECS 10314 s 11 s
ES 0 s 0 s
SES 0 s 0 s
LOSS 0 s 0 s
UAS 0 s 0 s
HEC Errors 0 0
RS Corrections 0 0
LOS Failure 0 0
LOF Failure 0 0
LPR Failure 0 0
NCD Failure 0 0
LCD Failure 0 0
NFEC 254 236
RFEC 14 8
LYSMB 4944

14319

jab1
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Re: Speed slowly dropping

Not quite what I was asking for, but it does tell me there is nothing inherently wrong  with the connection as it stands.

Sorry to ask for more information, but can you post a screenshot of the result from: https://www.broadbandchecker.btwholesale.com/#/ADSL , or https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome - remove your personal details before posting?

John
fabwhack
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Registered: ‎28-08-2020

Re: Speed slowly dropping

Here we go!

plusnet.png

jab1
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Re: Speed slowly dropping

I take it from that that you are on a SoGEA (no phone) connection? Given your BTW speedtest result of 48Mb/s, I would suggest calling PN Support and reporting a fault, as you are at the handback threshold.

John
fabwhack
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Re: Speed slowly dropping

I'm not familiar with SoGEA, but from what I'm reading (https://www.plus.net/broadband/discover/what-is-sogea/) it's "Fibre broadband without a landline". However, I do have a traditional lineline - there's a Master socket with a BT jack that I could plug a standard landline phone into, although there's no landline plugged in any more, and this also has the router plugged into it. FTTP isn't available in my street yet.

Even with this is mind, would it be advisable to raise this with Support?

 

jab1
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Re: Speed slowly dropping

OK - it was the fact you used the address version that made me assume you were on SoGEA. I would still contact support, but given that your router is reporting a connection speed above the 'impacted' minimum rate, they will probably say they are satisfied with your connection speed and there is nothing they can do.

John
fabwhack
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Registered: ‎28-08-2020

Re: Speed slowly dropping

Disappointing, but I understand - I've watched the connection speed slowly drop month by month, so with the current trend it doesn't seem like it'lt be long before it actually does trip over the minimum. Hopefully FTTP will arrive here before then! Thanks you for your help anyway.