Speed restriction not being lifted - please help
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Re: Speed restriction not being lifted - please help
10-06-2008 1:12 AM
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Re: Speed restriction not being lifted - please help
10-06-2008 6:13 AM
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817KB/s download speed...
I'm happy again
Re: Speed restriction not being lifted - please help
10-06-2008 7:07 AM
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Quote from: axisofevil 100GB+ (home use) seems a hell of a lot of data - are you operating an internet television station?
That's not as much as you think, depends what your downloading loading.
Re: Speed restriction not being lifted - please help
10-06-2008 9:07 AM
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Quote from: AJTWWE My speed came back to normal at midnight and now it is back to being slow again. Why has this happened
That may be due to all the rule changes that happen at midnight. Unless you've been billed though, the restrictions should remain in place.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Speed restriction not being lifted - please help
10-06-2008 11:05 AM
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Re: Speed restriction not being lifted - please help
10-06-2008 11:19 AM
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Thanks for this.
I've pushed through your Account Change now, so you should shortly notice an improvement in your speeds.
Re: Speed restriction not being lifted - please help
10-06-2008 2:55 PM
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Re: Speed restriction not being lifted - please help
10-06-2008 3:05 PM
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As per the email you sent me and as per the one I replied back with, your usage will still be reset on your normal billing date.
Re: Speed restriction not being lifted - please help
10-06-2008 8:55 PM
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So how many others was shouting at the cs staff at the weekend saying it was defo the traffic mangment system to blame and not r firewalls ect.
where did pn get the guys that was on cs at the weekend. i have only bein with pn since last nov and i have learnt enough to know straight away that it was the traffic mangment system capping the speed of my p2p.
Re: Speed restriction not being lifted - please help
10-06-2008 9:53 PM
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Quote from: ASBO where did pn get the guys that was on cs at the weekend. i have only bein with pn since last nov and i have learnt enough to know straight away that it was the traffic mangment system capping the speed of my p2p.
I think all of us that have been here for a few years and remember when these sort of problems happened quite often a year or two back knew it was a fault with the traffic management system straight away.
Its then extremely frustrating to be met by the responses we got from CS over the weekend, when the default is always to blame the user. I just gave up eventually when I realised it was a losing battle and the sun was shining. Its great that this forum by weight of numbers eventually resulted in some action on this one, and hats off to the CS staff that responded on Monday and sorted it quickely - shame there was no one with equivalent knowledge/clout around to do anything at the weekend.
Re: Speed restriction not being lifted - please help
11-06-2008 7:28 AM
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Quote Its then extremely frustrating to be met by the responses we got from CS over the weekend, when the default is always to blame the user. I just gave up eventually when I realised it was a losing battle and the sun was shining. Its great that this forum by weight of numbers eventually resulted in some action on this one
As I stated earlier if we do something wrong we are penalised. But all Plusnet did was give us the runaround all weekend.
What would have been a nice jesture would have been Plusnet to reset our download stats for the 3 days to 0 for those days.
Soulsville
Re: Speed restriction not being lifted - please help
12-06-2008 7:59 AM
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Re: Speed restriction not being lifted - please help
15-06-2008 12:51 PM
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Downloads start off ok but for the past few nights they have died off a little before 6am and seem to be restricted to about 50k, you know the usual thing where your download speed seems to be hitting a brick wall over and over.
I'm on premier 1 and haven't exceeded any limits so far, this graph from utorrent is pretty much how things have been since this issue was supposedly resolved.
tried rebooting router etc
http://img.photobucket.com/albums/v235/fatdeeman/Forums/throttl.jpg
Re: Speed restriction not being lifted - please help
15-06-2008 2:24 PM
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Re: Speed restriction not being lifted - please help
15-06-2008 8:52 PM
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448kb/s is approx 55/56KB/s.
Hope this clears it up.
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