Speed plummeted overnight: 21CN/IPSC work?
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Re: Speed plummeted overnight: 21CN/IPSC work?
05-02-2011 9:15 PM
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Re: Speed plummeted overnight: 21CN/IPSC work?
05-02-2011 11:13 PM
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Still no response to my ticket.
Can't believe how many problems Plusnet have had recently; usage stats, wrong billing, speed issues. Where will it end????
Re: Speed plummeted overnight: 21CN/IPSC work?
05-02-2011 11:20 PM
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Quote from: Geoff Still no response to my ticket.
Quote from: fourfourdevon If you want to be sure that Plusnet know there is a problem, you need to call them.
Re: Speed plummeted overnight: 21CN/IPSC work?
05-02-2011 11:23 PM
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To be fair to the individuals I have dealt with at Plusnet they have always been friendly and helpful but yesterday neither person that I spoke to about my download speed seemed to be aware of the widespread nature of the problem caused by Plusnet themselves.
Re: Speed plummeted overnight: 21CN/IPSC work?
06-02-2011 12:05 AM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Speed plummeted overnight: 21CN/IPSC work?
06-02-2011 5:42 PM
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BTW, How to you raise a ticket without going through all that "check your filter, try your master socket" stuff?
Re: Speed plummeted overnight: 21CN/IPSC work?
06-02-2011 5:49 PM
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https://www.plus.net/wizard/?p=wizard&page=22451&wizard_id=38
or this one - reports a general speed problem
https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Re: Speed plummeted overnight: 21CN/IPSC work?
06-02-2011 6:09 PM
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Re: Speed plummeted overnight: 21CN/IPSC work?
06-02-2011 6:23 PM
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Thanks, raised ticket 39614679 under the "Speed problem" wizard.
Re: Speed plummeted overnight: 21CN/IPSC work?
07-02-2011 9:48 AM
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I'll leave the ticket open this time.
Re: Speed plummeted overnight: 21CN/IPSC work?
07-02-2011 9:56 AM
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Turns out we still had some connectivity to the affected part of the network still up which meant some people ended up back on it. It's not been properly disabled.
Ex-Broadband Service Manager
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