Speed plummeted overnight: 21CN/IPSC work?

[#1]

It's still not working for me either. I'm only getting around 250kbps download and the upload is erratic. I tried a reboot, but that didn't work. There's nothing wrong with my local exchange and according to BT, my line should be receiving upto 4000kbps download. Whatever it was that went wrong a few days ago that hit everyone's download rates hasn't been fixed for me

[#2]

after another reboot, my download speed seems a lot better.  Will see how it is in the morning.
Still no response to my ticket.
Can't believe how many problems Plusnet have had recently; usage stats, wrong billing, speed issues.  Where will it end????

[#3]

Quote from: Geoff

Still no response to my ticket.

Quote from: fourfourdevon

If you want to be sure that Plusnet know there is a problem, you need to call them.

[#4]

I originally switched to Plusnet because BT was so bad - some of the worst customer service I have ever experienced (including bare faced lying and subsequent denials). Unfortunately BT own Plusnet and I hope they will not drag them down to their appalling standards; 30 hours to respond to a ticket is not acceptable.
To be fair to the individuals I have dealt with at Plusnet they have always been friendly and helpful but yesterday neither person that I spoke to about my download speed seemed to be aware of the widespread nature of the problem caused by Plusnet themselves.

[#5]

No response to ticket, but all seems well now. Been out all evening so don't know when normality returned. Hope it's still OK in the morning... 

[#6]

Spoke too soon ... d/l speed down to 300Kbps again.
BTW, How to you raise a ticket without going through all that "check your filter, try your master socket" stuff?

[#7]

You would need to raise a non fault ticket - this may be the best one - reports a profiling problem
https://www.plus.net/wizard/?p=wizard&page=22451&wizard_id=38
or this one - reports a general speed problem
https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38

[#8]

working ok now ! 

[#9]

Thanks, raised ticket 39614679 under the "Speed problem" wizard.

[#10]

Well ... back to 1.8Mbps this morning.
I'll leave the ticket open this time.

[#11]

Sorry guys.  I had a weekend off checking the forums this weekend and I wish I hadn't! 
Turns out we still had some connectivity to the affected part of the network still up which meant some people ended up back on it.  It's not been properly disabled.