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Speed drop

dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Speed drop

Tried to watch BBC iplayer tonight  Cry discovered my speed had dropped from 1800kbps to 321kbps ,been no change at my end and I am connected to the BT Master socket.Has anything happened at Plusnet end. Wink
6 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed drop

Hi dennisb66,
I've been looking into this and you had a few disconnections last week which caused your profile to go down. This should have gone back up because your connection was stable. I've just been on to BT who have changed it manually. This can take up to 2 hours to take effect, so I'll check a bit later and see if it's changed and will apply any changes needed to our systems.
Jojo Smiley
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed drop

Thanks Jojo,your a star. Kiss
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed drop

Can you give me an update Jo,no change at my end. Roll eyes
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed drop

I'll check that out for you now Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed drop

Hi dennisb66,
Looking good. Profile now 2500k. I've made the changes at our end, so you should see the difference within the next 15 minutes.
Jojo Smiley
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed drop

Thanks jojo,speed back to normal now. Wink