Speed drop
Tried to watch BBC iplayer tonight 
discovered my speed had dropped from 1800kbps to 321kbps ,been no change at my end and I am connected to the BT Master socket.Has anything happened at Plusnet end. 
discovered my speed had dropped from 1800kbps to 321kbps ,been no change at my end and I am connected to the BT Master socket.Has anything happened at Plusnet end.
Hi dennisb66,
I've been looking into this and you had a few disconnections last week which caused your profile to go down. This should have gone back up because your connection was stable. I've just been on to BT who have changed it manually. This can take up to 2 hours to take effect, so I'll check a bit later and see if it's changed and will apply any changes needed to our systems.
Jojo
I've been looking into this and you had a few disconnections last week which caused your profile to go down. This should have gone back up because your connection was stable. I've just been on to BT who have changed it manually. This can take up to 2 hours to take effect, so I'll check a bit later and see if it's changed and will apply any changes needed to our systems.
Jojo
Thanks Jojo,your a star. 
Can you give me an update Jo,no change at my end. 
Hi dennisb66,
Looking good. Profile now 2500k. I've made the changes at our end, so you should see the difference within the next 15 minutes.
Jojo
Looking good. Profile now 2500k. I've made the changes at our end, so you should see the difference within the next 15 minutes.
Jojo
Thanks jojo,speed back to normal now.