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Speed drop
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- Re: Speed drop
Speed drop
12-04-2011 6:13 PM
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Tried to watch BBC iplayer tonight discovered my speed had dropped from 1800kbps to 321kbps ,been no change at my end and I am connected to the BT Master socket.Has anything happened at Plusnet end.
Message 1 of 7
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Re: Speed drop
13-04-2011 9:36 AM
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Hi dennisb66,
I've been looking into this and you had a few disconnections last week which caused your profile to go down. This should have gone back up because your connection was stable. I've just been on to BT who have changed it manually. This can take up to 2 hours to take effect, so I'll check a bit later and see if it's changed and will apply any changes needed to our systems.
Jojo
I've been looking into this and you had a few disconnections last week which caused your profile to go down. This should have gone back up because your connection was stable. I've just been on to BT who have changed it manually. This can take up to 2 hours to take effect, so I'll check a bit later and see if it's changed and will apply any changes needed to our systems.
Jojo
Message 2 of 7
(380 Views)
Re: Speed drop
13-04-2011 10:22 AM
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Thanks Jojo,your a star.
Message 3 of 7
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Re: Speed drop
13-04-2011 4:19 PM
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Can you give me an update Jo,no change at my end.
Message 4 of 7
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Re: Speed drop
13-04-2011 4:30 PM
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I'll check that out for you now
Message 5 of 7
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Re: Speed drop
13-04-2011 4:34 PM
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Hi dennisb66,
Looking good. Profile now 2500k. I've made the changes at our end, so you should see the difference within the next 15 minutes.
Jojo
Looking good. Profile now 2500k. I've made the changes at our end, so you should see the difference within the next 15 minutes.
Jojo
Message 6 of 7
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Re: Speed drop
13-04-2011 7:04 PM
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Thanks jojo,speed back to normal now.
Message 7 of 7
(380 Views)
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