Speed Problem Yet AGAIN !!!!!!
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Re: Speed Problem Yet AGAIN !!!!!!
06-01-2014 7:54 PM
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http://www.speedtest.bbmax.co.uk/results.php?t=1389037982&v=21402981
Re: Speed Problem Yet AGAIN !!!!!!
06-01-2014 8:02 PM
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http://usertools.plus.net/exchanges/?
Unsure if this will help, but you can try!!
Re: Speed Problem Yet AGAIN !!!!!!
06-01-2014 9:32 PM
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http://www.speedtest.bbmax.co.uk/results.php?t=1389043908&v=21403729
Re: Speed Problem Yet AGAIN !!!!!!
06-01-2014 9:43 PM
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http://www.speedtest.bbmax.co.uk/results.php?t=1389044542&v=21403823
Re: Speed Problem Yet AGAIN !!!!!!
06-01-2014 10:20 PM
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We've had a ticket open and gone to the full extent of the tests including using a PPPoE connection direct from the back of the modem onto a machine that is not running any other software and running the BT Wholesale Speed Test, going to Further Diagnostics, and noting how it considers it an unacceptable speed.
The summary of our experience with Tech Support is that they haven't witnessed any problem (because they work 9-5 when everything is usefully running at full speed!) and don't see any faults on the line, but acknowledge the tests we did and offered to send an engineer out.
Can't see any point really as speaking as a 10 year experienced IT technician I know there's nothing wrong with the line, modem or wiring, none of which really care what time of day it is. The upload speed is still full speed, but the download drops to 2-4mbps, which to me highlights it very clearly as a congestion issue. Despite being owned by BT, all plusnet can really do is shrug, point a finger at BT Wholesale and add us to a list of people wanting them to resolve the capacity problems.
If it wasn't for the upload speed, we were actually better off on ADSL, or at this rate, an old dial-up modem.
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 6:21 AM
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http://www.speedtest.bbmax.co.uk/results.php?t=1389075649&v=21404925
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 8:29 AM
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@ Roblister - Are you Lakesgeek on TBB? http://forums.thinkbroadband.com/fibre/t/4290805-sync-ok-download-sucks.html
@ markm9 - That checker only works for 20CN unfortunately.
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 11:24 AM
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Quote from: AndyH @ Roblister - Are you Lakesgeek on TBB?
Yep you got me (it's really annoying as it's painful to get anything done during the times I get to use it, so I will rant from a few angles)
I'm the same poster behind the keyboard, though the plusnet account is in my father's name.
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 11:43 AM
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It might be worth seeing if the DC team can check the latest 21CN capacity issue spreadsheets to see if there is a capacity issue at your exchange.
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 11:53 AM
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That sounds good, who's the DC team? Do you know if BT are taking notice of the capacity issues and doing upgrades, or is it a case of "we've done our bit and fitted the green boxes, we never said it'd be any good"?
jim:quote
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 11:57 AM
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Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 12:03 PM
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You mentioned your exchange was piggy backed to another exchange (i.e. it has skipped being upgraded to 21CN as it connected to another 21CN exchange, yet it still offers fibre)? That could be a clue as to the problems if the exchange it's connected to has capacity problems too. I would raise a fault ticket with PN (http://faults.plus.net) so they can raise a fault with their suppliers. They might be able to identify other users also affected and add that to the fault ticket with their suppliers.
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 12:10 PM
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Google turned up an interesting tool:
http://usertools.plus.net/exchanges/
Searched ours (LCULV) and it is showing red for 20CN, BUT that's a different network of course, we're on 21CN. For some reason the tool doesn't include that and still thinks the exchange isn't enabled! (Maybe that's related to the piggyback?)
It does however show the track record for the exchange as not being great - yellow since September then red since November.
Good to know they at least look at it.
Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 1:06 PM
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Re: Speed Problem Yet AGAIN !!!!!!
07-01-2014 1:51 PM
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Your exchange is showing GREEN for Fibre, so there aren't any reported capacity issues there at the moment. I'd advise continuing down the faults route with us.
@Roblister
I've also checked your exchange and 1 SVLAN out of the 5 is showing as under load, once reported these are aimed to be fixed within 3 working days assuming there is room to expand the capacity. Therefore if you've seen no improvement over the next few days, I'd report a fault to us.
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