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new router

baccini
Dabbler
Posts: 13
Registered: 29-01-2013

new router

Hi can anyone advise on a replacement router I have plus nets Technicolor TG582n FTTC router iam having to restart it because of disconnections so I would like to replace it with another.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: new router

Can you be a little more explicit
Is it disconnections from the broadband - the modem loses connection
Is it disconnections from the internet - the modem stays in sync but the router loses the connection to the modem.
Is the loss of connection between the router and the PC and, if so, is it connected wired or wireless
baccini
Dabbler
Posts: 13
Registered: 29-01-2013

Re: new router

Hi desktop pc cabled also all wireless connection drop on several laptops and phones,this happens two or three times a week and restarting the router is the fix, many thanks for the reply and sorry for the delayed reply.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: new router

Hi baccini,
Sorry to hear you're having disconnections!
How long has this been happening? I can see that you've had the router for about a year and a half.
Have you tried a factory reset? If this doesn't make a difference then we could send you a replacement router at the cost of £5.99 for the Postage and Packaging.
baccini
Dabbler
Posts: 13
Registered: 29-01-2013

Re: new router

hi that would be great its been on and off now for some time.i have done a few resets
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: new router

Hi baccini,
I've taken a look at your connection and I'm not seeing as many reboots as I thought I would.
<img src="http://community.plus.net/visualradius/generated/image13984153291270.png"/>
Is it just the Wireless that drops or do you lose connection on the Wired PC too? Although your router is a year and a half old, it's unlikely that it's just become faulty. It might be worth changing your Wireless Channel is the drop doesn't affect the Wired Connection.
Chris Pettitt
Cloud Environments Engineer
baccini
Dabbler
Posts: 13
Registered: 29-01-2013

Re: new router

Hi the wired connection drops as well, I've changed the wireless band a couple of times .It's been about a week now without any connection errors I will give it some more time to see if it settles down. thanks for your help.