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Smart Hub 2

FIXED
Mr_Paul
Seasoned Pro
Posts: 709
Thanks: 229
Fixes: 12
Registered: ‎07-06-2022

Re: Smart Hub 2

Just a thougtht, but does a MacBook have 5GHz wireless capability, or is it 2.4GHz only?

Is it one of those issues where the OP has to temporarily turn off 5GHz on the Hub2, make the connection with the laptop,  and then re-enable 5GHz on the Hub2?

 

jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Smart Hub 2

Honestly don't know, @Mr_Paul , but it  is worth a try.

John
vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

Yes that has been done too and the same thing happened.
vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

I can connect to my next door neighbours Wi-Fi no problem so it’s not the MacBook. I use it daily and at different location.
vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

That’s what I was think so I isolated them individually to try and connect like I’ve had to with my old ring doorbell and still no connection.
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Smart Hub 2


@vdubgirlmk4 wrote:
I can connect to my next door neighbours Wi-Fi no problem so it’s not the MacBook. I use it daily and at different location.

Are they with Plusnet?

John
vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

Yes and my mum is too.
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Smart Hub 2

In  that case, I'm stumped. If your other devices connect to your network, and the MacBook connects to other networks, I can't see the issue.

What did the diagnostics actually say? - there are those on here that can interpret the responses, even if you can't.

John
vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

I will screen the error log shortly and the router log too.
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Smart Hub 2

And the result of the diagnostics after the failure?

John
Dan_the_Van
Hero
Posts: 3,036
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: Smart Hub 2

@vdubgirlmk4 

Have a look at the following link, it's for the BT version of the Hub two, but it is worth a try.

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub- 

 

Dan

 

vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

Thank You, I use to use a BT router and loved it. Connected it all up again and no issue.

Plugged in the Plusnet smart hub 2 and repeated the whole process again what felt like a million times and finally got it working.
vdubgirlmk4
Dabbler
Posts: 14
Fixes: 1
Registered: ‎05-03-2023

Re: Smart Hub 2

Fix
I’ve got it working, repeated the steps in what felt like a million times and a dozen restarts for it to finally let me connect.