Smart Hub 2

[#1]

Help!

My router will not connect to my MacBook Air Wi-Fi at all. Any suggestions? Driving me crazy!

[#2]

Hey there @vdubgirlmk4 and welcome to the forum!

That's frustrating, which router are you using?

[#3]

It’s the Smart Hub 2.

[#4]

Has it connected previously? What, if any, error message do you see?

[#5]

It’s a brand new router so it’s never connected to my laptop. Previous routers have and I can connect to my neighbours fine.

[#6]

OK, so what happens when you enter the wireless password, after selecting your connection in the list of available networks?

[#7]

@vdubgirlmk4 

Also, how are you posting to this forum?

ie computer connected to the Hub2 by cable; phone or tablet connected by WiFi to the Hub2, or by mobile phone data etc etc?

[#8]

I’m connect to the Wi-Fi on my phone, iPads, sky, fire sticks. It’s just the laptop.

When I try to connect on the laptop it buffers and then says it’s failed to connect run diagnostics.

[#9]

It tries to connect (buffers) then says connection failed run diagnostics or try again.

[#10]

@vdubgirlmk4 

Have you tried rebooting the MacBook?

[#11]

Or running diagnostics, as suggested?

[#12]

Yes and the router.

[#13]

Yes I’ve done that but it wasn’t helpful.

The settings on the smart hub 2 are quite limited too.

[#14]

@vdubgirlmk4 

Have you tried deleting the saved connection, (to your Hub2), on the MacBook, and re-establishing it?

[#15]

To be honest, if your other devices connect OK, it is something on the MacBook which is causing the issue - nothing tom do with the Hub.