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Slower now

FIXED
stathe
Rising Star
Posts: 818
Thanks: 26
Fixes: 2
Registered: ‎30-07-2007

Slower now

My broadband always slow  has got slower  burrowbridge <Redacted> has it been interfered with

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
7 REPLIES 7
pvmb
Pro
Posts: 714
Thanks: 94
Fixes: 3
Registered: ‎12-02-2014

Re: Slower now

...Need a lot more details!

ADSL? FTTC? FTTP? Do you have an operating landline phone? What are/were your BB stats?

stathe
Rising Star
Posts: 818
Thanks: 26
Fixes: 2
Registered: ‎30-07-2007

Re: Slower now

No idea though slow seems better now surely you have my details ??Not computer literate

pvmb
Pro
Posts: 714
Thanks: 94
Fixes: 3
Registered: ‎12-02-2014

Re: Slower now

Yeah. I have "all your details" much as you have all my details.

You must at least, know what package you are on? Anyway, as it seems better now...

 

I, like most posters on here are simply customers of Plusnet, not Staff.

stathe
Rising Star
Posts: 818
Thanks: 26
Fixes: 2
Registered: ‎30-07-2007

Re: Slower now

Fix

Thank you very constructive

stathe
Rising Star
Posts: 818
Thanks: 26
Fixes: 2
Registered: ‎30-07-2007

Re: Slower now

Still  slow                        Unfortunately most think we are all computer and broadband literate

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,639
Fixes: 496
Registered: ‎01-01-2012

Re: Slower now

Sorry to hear you're having issues with the speed of your connection @stathe 

I've tested your line and I can't see any issues remotely. Unfortunately, your line appears to be around 6.5 kilometres long so your current speeds are within expectations

There isn't much more we can do to give you faster speeds until Openreach roll out faster broadband in your area

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stathe
Rising Star
Posts: 818
Thanks: 26
Fixes: 2
Registered: ‎30-07-2007

Re: Slower now

Thanks for testing