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Slow speeds & dropouts since switching from BE a couple of weeks ago.

audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Slow speeds & dropouts since switching from BE a couple of weeks ago.

Hi,
I have been experiencing slowing speeds & dropouts over the last 2 weeks, frustratingly I have to keep rebooting the router - several times a day - night seems worse! IThe router  a Draytek vigor 2800.
I phoned support on Friday, and was told that I must leave my router on all the time, and not to keep rebooting it, which is ridiculous, as that'd mean within 2-3 hours, I'd have no internet at all, and it'll remain that way, which also means I can't work. A stupid catch 22 situation. Which I said just isn't acceptable. I was then told in that case an engineer needs to come out which may cost £60. Why? everything was perfect and stable when I was with BE, and I note others seem to be having a similar problem.

Also since switching from BE Online, I used to have an upstream of 0.7 Mbps, which it's now just half. 0.35 Mbps. Why can I not have my previous upstream speed, when we know my line is capable of that?
This is what the BTW performance test is showing :
Download speedachieved during the test was - 3.68 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.21 Mbps
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Router status :
Online Status
System Status System Uptime: 3:47:48
LAN Status Primary DNS: 212.159.6.10 Secondary DNS: 212.159.6.9
  IP Address TX Packets RX Packets
  192.168.1.1 827747 299032
WAN Status GW IP Addr: 195.166.128.183
  Mode IP Address TX Packets TX Rate RX Packets RX Rate Up Time
  PPPoA 87.112.48.115 260685 6274 814490 301448 1:26:13
ADSL Information      (ADSL Firmware Version:  E.38.2.23 )
  ATM Statistics TX Blocks RX Blocks Corrected Blocks Uncorrected Blocks
  864632 26597982 0 604
  ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
  G.DMT SHOWTIME 448000 4768000 7.0 48.0
Please can someone help / advise? As will have to change provider if this can't be sorted out sooner than later.
Many thanks.
10 REPLIES
Community Veteran
Posts: 5,060
Thanks: 426
Fixes: 16
Registered: 10-06-2010

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

You appear to be on ADSL1 (G.DMT). Is ADSL2+ / 21CN available at your exchange? You can check here: https://www.btwholesale.com/includes/adsl/main.html
You shouldn't need to reboot a router. Isn't there anything you can do if you login to the router webpages to restore the Internet connection?
audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Hi EJS,
Thanks very much indeed for your response.
Yes, my exchange is indeed 21CN.
How do I go about getting this sorted out, and changed then?
I've just been soft rebooting the router until now, When it next comes to a grinding halt, I'll log into the router and see if I can restore the connection, although I'm quite sure that it 'auto' reconnects if it experiences drop outs?
I guess I'll find out!
Cheers!  Smiley
Community Veteran
Posts: 5,060
Thanks: 426
Fixes: 16
Registered: 10-06-2010

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

If you line was originally ordered as ADSL1 with capped upstream, someone from Plusnet will need to place an order to have it changed to ADSL2+ with uncapped upstream. Either wait for Plusnet to spot this forum thread on Monday, or you could try phoning them again and it might get done a day sooner.
It's possible ADSL2+ will be faster and more stable, but it won't necessarily fix a dropping connection problem.
audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Will do,
Many thanks, ejs.  Smiley
audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Ok, I found that the line isn't actually fully dropping, as when it grids to a halt, the router shows that the connection is still up, Although data comes to a standstill. So I though I'd try a proccess of elimination, so I hooked up the technicolor basi router modem that I was sent when I joined Plusnet a few weeks ago, and found A) No slowing to a standstill in the last 24 hrs, has been fine, and it shows that it's working in ADSL2 mode?
Link Information

Uptime: 0 days, 13:01:27
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 443 / 4.135
Data Transferred (Sent/Received) [MB/MB]: 17,93 / 65,84
However - I really need to be using my Draytek 2800g router, So I'm hazzarding a guess it may be a settings thing within the Draytek. Are there any good souls who may be able to point me in the correct direction?
Cheers.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

You need to set ADSL2+ (G992.5) in the setting in the PPOA/PPOE section in the Internet Access part.
audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Many thanks George, I'll try it now, and will report back.
Cheers!  Grin
audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Running in ADSL2+ now with the Draytek
ADSL Information      (ADSL Firmware Version:  E.38.2.23 )
  ATM Statistics TX Blocks RX Blocks Corrected Blocks Uncorrected Blocks
  29249 144162 0 2
  ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
  ADSL2 SHOWTIME 443900 5075900 5.5 42.5
Will see if it holds up!!  Smiley
Superuser
Superuser
Posts: 9,386
Thanks: 697
Fixes: 51
Registered: 06-04-2007

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Your upstream sync speed is still capped at 448kbps. You need to request upstream be uncapped if you want more. However it might be best to wait until you've checked stability using ADSL2 before requesting a further change.
David
audioaviator
Newbie
Posts: 8
Registered: 08-09-2013

Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.

Thanks Spraxyt, It's vital I get more upstream, Will leave it as is for next couple of hours, as will know for sure by then in comparison.
Cheers!  Smiley