Slow speeds & dropouts since switching from BE a couple of weeks ago.
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Slow speeds & dropouts since switching from BE a couple of weeks ago.
08-09-2013 1:14 PM
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I have been experiencing slowing speeds & dropouts over the last 2 weeks, frustratingly I have to keep rebooting the router - several times a day - night seems worse! IThe router a Draytek vigor 2800.
I phoned support on Friday, and was told that I must leave my router on all the time, and not to keep rebooting it, which is ridiculous, as that'd mean within 2-3 hours, I'd have no internet at all, and it'll remain that way, which also means I can't work. A stupid catch 22 situation. Which I said just isn't acceptable. I was then told in that case an engineer needs to come out which may cost £60. Why? everything was perfect and stable when I was with BE, and I note others seem to be having a similar problem.
Also since switching from BE Online, I used to have an upstream of 0.7 Mbps, which it's now just half. 0.35 Mbps. Why can I not have my previous upstream speed, when we know my line is capable of that?
This is what the BTW performance test is showing :
Download speedachieved during the test was - 3.68 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.21 Mbps
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Router status :
Online Status
System Status System Uptime: 3:47:48
LAN Status Primary DNS: 212.159.6.10 Secondary DNS: 212.159.6.9
IP Address TX Packets RX Packets
192.168.1.1 827747 299032
WAN Status GW IP Addr: 195.166.128.183
Mode IP Address TX Packets TX Rate RX Packets RX Rate Up Time
PPPoA 87.112.48.115 260685 6274 814490 301448 1:26:13
ADSL Information (ADSL Firmware Version: E.38.2.23 )
ATM Statistics TX Blocks RX Blocks Corrected Blocks Uncorrected Blocks
864632 26597982 0 604
ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
G.DMT SHOWTIME 448000 4768000 7.0 48.0
Please can someone help / advise? As will have to change provider if this can't be sorted out sooner than later.
Many thanks.
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
08-09-2013 1:40 PM
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You shouldn't need to reboot a router. Isn't there anything you can do if you login to the router webpages to restore the Internet connection?
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
08-09-2013 1:48 PM
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Thanks very much indeed for your response.
Yes, my exchange is indeed 21CN.
How do I go about getting this sorted out, and changed then?
I've just been soft rebooting the router until now, When it next comes to a grinding halt, I'll log into the router and see if I can restore the connection, although I'm quite sure that it 'auto' reconnects if it experiences drop outs?
I guess I'll find out!
Cheers!
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
08-09-2013 3:28 PM
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It's possible ADSL2+ will be faster and more stable, but it won't necessarily fix a dropping connection problem.
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
08-09-2013 3:35 PM
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Many thanks, ejs.
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
09-09-2013 1:00 PM
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Link Information
Uptime: 0 days, 13:01:27
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 443 / 4.135
Data Transferred (Sent/Received) [MB/MB]: 17,93 / 65,84
However - I really need to be using my Draytek 2800g router, So I'm hazzarding a guess it may be a settings thing within the Draytek. Are there any good souls who may be able to point me in the correct direction?
Cheers.
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
09-09-2013 1:14 PM
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Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
09-09-2013 1:33 PM
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Cheers!
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
09-09-2013 1:52 PM
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ADSL Information (ADSL Firmware Version: E.38.2.23 )
ATM Statistics TX Blocks RX Blocks Corrected Blocks Uncorrected Blocks
29249 144162 0 2
ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
ADSL2 SHOWTIME 443900 5075900 5.5 42.5
Will see if it holds up!!
Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
09-09-2013 2:01 PM
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Re: Slow speeds & dropouts since switching from BE a couple of weeks ago.
09-09-2013 2:13 PM
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Cheers!
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- Re: Slow speeds & dropouts since switching from BE...