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Slow speed and buffering time

jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Slow speed and buffering time

my broadband speed is being slow and when im on youtube it takes its time to buffer then when it loads it will play then buffer again?
21 REPLIES
thesawdust
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: Slow speed and buffering time

Fibre or ADSL?
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

ADSL2+
thesawdust
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: Slow speed and buffering time

Also, do you know what gateway you are connected to?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow speed and buffering time

I've just checked your line which looks fine. Your profiles on our side are also fine. The gateway you're connected to is fine too.
I can see you've completed the BT Speedtester which has given you throughput of 14Mbps - this should be fine for streaming.
What are you trying to watch? Is it a standard video or a Live Stream?
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

i don't know im just on Youtube watching normal vidoes
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow speed and buffering time

How long does it buffer for?
I'm just after a little more information so I can try and help.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

i would click on the video and it takes about 2-3 mins to load which is not normal because normally it works straight away
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow speed and buffering time

Is this on Wireless?
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

No this is through wired connection from my router to my laptop and could i ask when my contract ends please?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow speed and buffering time

I've created Ticket: 80835861 on your account with the information you have requested.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

What will happen now then?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow speed and buffering time

I'm not sure what you mean?
You've requested some account specific information which I've provided on the Ticket Reference above.
With regards to the buffering issue, does this still happen on BBC iPlayer?
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

ok thank you i got the message and yeah it does it on bbc iplay itv player and youtube
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Slow speed and buffering time

my ping latency on the bt diagnostics test came up with 137.75?