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IP Profile (DLM) reset request

jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

IP Profile (DLM) reset request

Would it be possible to have my ip profile (DLM) reset as im suffering with poor throughput speeds and my speed has dropped below the acceptable range and high ping response changing gateway has not helped this issue .As you can see from the bt wholesale checker my line is capable of speeds between 71Mbps and 80Mbps.
25 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,642
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: IP Profile (DLM) reset request

Hi there.
Unfortunately we're not able to remotely reset a FTTC line. This can only be done by a engineer.
If you run through our troubleshooter using the link below we can get this organised for you
http://faults.plus.net
Any further issues please do let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

Fault logged. #80612515
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

FTTC speeds are worse than last night and still no response from the fault raised yesterday .
Results Image not loaded


1. Best Effort Test:  -provides background information.

Download Speed
27.43 Mbps
 
0 Mbps 59.97 Mbps
Max Achievable Speed

Download speedachieved during the test was - 27.43 Mbps
For your connection, the acceptable range of speedsis  40 Mbps-59.97 Mbps .
Additional Information:
IP Profile for your line is - 59.97 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
9.39 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 9.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

Iplayer and ITV Player are now unwatchable due to the poor speeds even simple web browsing is taking an age to load its been 24hours since a fault ticket was raised and as yet no response despite the ticket saying we'll be in touch within 24 hours if issue is not resolved then i may have no alternative but to ask for my MAC code .
This speed for a 71Mbps FTTC Line is just unacceptable.

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
26.87 Mbps

0 Mbps 59.97 Mbps
Max Achievable Speed
Download speedachieved during the test was - 26.87 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-59.97 Mbps .
Additional Information:
IP Profile for your line is - 59.97 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
8.16 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Stats from BT Home Hub 5
VDSL uptime: 1 days, 04:09:47
Data rate: 17323 / 61954
Maximum data rate: 17368 / 71022
Noise margin: 5.9 / 5.9
Line attenuation: 0.0 / 17.7
Signal attenuation: 0.0 / 17.7
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

These speeds are getting pathetic now frustrating aint the word id use right now .
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
6.88 Mbps

0 Mbps 59.97 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.88 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-59.97 Mbps .
Additional Information:
IP Profile for your line is - 59.97 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
7.75 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.75Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: IP Profile (DLM) reset request

Sounds like a fault, DLM would only kick in if line was unstable (Cause by a possibly fault) or if you reboot.
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

48hours later still no response from plusnet regarding my fault ticket.
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

Again this evening the speed is worse than last night 48hours have past and still no response from plusnet .
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

48 hours ive been waiting for my fault to be acknowledged and still no response ticket ref  #80612515 and also see this link for the attached speed tests well below the acceptable speed ranges.
Iv'e also done the quiet line test which was clear of any noise connection is via ethernet cable 5 different cables tested and all with the same result.

http://community.plus.net/forum/index.php/topic,123144.0.html
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: IP Profile (DLM) reset request

topics merged to keep in one place
leader
Grafter
Posts: 261
Registered: 02-02-2013

Re: IP Profile (DLM) reset request

Quote
Stats from BT Home Hub 5

Hmmm another thread with a connection issue & a home hub 5.
Always worth going back to the original install setup of the BT openreach Modem.

jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

I have tried the Openreach modem the last speed test i posted was from the openreach modem which was worse plusnet have really let me down so much for the (We'll do you proud)  Angry
leader
Grafter
Posts: 261
Registered: 02-02-2013

Re: IP Profile (DLM) reset request

Connected as in the test set-up with just the Openreach modem via pppoe  Dialler ?  (no hubs /other routers ) 
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
(The Hub 5 has reported Lan port issues so that needs to be removed from any fault finding tests....)
jamesanstee
Grafter
Posts: 480
Thanks: 5
Registered: 20-04-2012

Re: IP Profile (DLM) reset request

Openreach modem was a direct connection no router even hard reset my homehub and openreach modem speeds are just the same the DLM & IP Profile need a faul reset.