Slow internet 1mbps max
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- Re: Slow internet 1mbps max
Re: Slow internet 1mbps max
18-03-2020 3:38 PM
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I just did the whole broadband help guide again and reset the router. I do leave it on all the time, sometimes it needs a reset maybe once or twice a year. Resetting has no effect on the internet speed.
Re: Slow internet 1mbps max
18-03-2020 3:38 PM
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I don't understand 'I've filled in the online form'?
Re: Slow internet 1mbps max
18-03-2020 3:40 PM
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This form > Broadband Fault Reporting :
Re: Slow internet 1mbps max
18-03-2020 3:41 PM
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@Gem1 wrote:
I just did the whole broadband help guide again and reset the router. I do leave it on all the time, sometimes it needs a reset maybe once or twice a year. Resetting has no effect on the internet speed.
OK - it's just that your uptime looked low.
Your reported connection speed looks amazingly high for an ADSL connection though - are you sure you're not on Fibre?
Re: Slow internet 1mbps max
18-03-2020 3:45 PM - edited 18-03-2020 3:45 PM
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Nope you're definitely on ADSL, but those speeds are impossible on that connection method!😕
Re: Slow internet 1mbps max
18-03-2020 3:45 PM
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Re: Slow internet 1mbps max
18-03-2020 3:48 PM
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That BT speed test doesn't correlate to your routers stats - hopefully one of the PN Help Team will pick this up, because I'm sorry to say I'm totally stumped.
Re: Slow internet 1mbps max
18-03-2020 3:55 PM
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@jab1 wrote:
Nope you're definitely on ADSL, but those speeds are impossible on that connection method!😕
ADSL2 has a top speed of 24Mb/s if the line is sort enough and the downstream attenuation of 13dB confirms that.
I was getting 16Mb/s down on a 32dB attenuation!
Re: Slow internet 1mbps max
18-03-2020 3:55 PM
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Ok so a ticket has suddenly appeared on my account with lots of system user responses. Looks like they are actually doing something.
Re: Slow internet 1mbps max
18-03-2020 4:01 PM - edited 18-03-2020 4:02 PM
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@Browni Sorry, yes you are correct, and the OP's stats kind of show that could be achievable - so why are they only getting 3.4Mb/s?
Re: Slow internet 1mbps max
18-03-2020 4:03 PM
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I would hazard a guess that the speedtests are done over WiFi.
Re: Slow internet 1mbps max
18-03-2020 4:05 PM
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Good point. I hadn't considered that, because my connection is over Wi-Fi and I get what I expect.
Re: Slow internet 1mbps max
18-03-2020 4:14 PM
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ok so I have done a few test on different devices:
phone on wifi: 1mb
Ipad wifi: 14mb
Laptop wifi 1mb
Wired different laptop: 18mb
However the same wired test on xbox and on the tv sometimes result in 1-3mbps but other times 18-20. Seems to be sporadic.
I have done all these test previously and when the internet isn't working properly I get 1mbps on most devices wired on not.
If I upload any file over 8mb I get 0.3 - 0.5 mbps download speeds basically makes the internet unusable. But i think that may just be the way it is as I've heard of similar performance from other ISPs.
Re: Slow internet 1mbps max
18-03-2020 4:18 PM
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Ipad is back 3mbps.
I'm turning everything else off closing all apps checking network monitors to make sure the speediest is accurate.
Re: Slow internet 1mbps max
18-03-2020 4:26 PM - edited 18-03-2020 4:29 PM
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I'm just wondering now if you are on a crowded wi-fi channel? If you haven't got an analyser, try downloading, installing and running this free program : https://www.acrylicwifi.com/en/wlan-wifi-wireless-network-software-tools/wlan-scanner-acrylic-wifi-f...
to your laptop and then post the results?
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