SMS changes
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SMS changes
27-03-2008 9:12 AM
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This thread is for discussion of the announcement regarding SMS changes, detailed here.
Re: SMS changes
27-03-2008 3:30 PM
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Is this an opt-in system, ie we have to raise a ticket to get this enabled on our account or is it available via the portal in some place?
Thanks
Andy
Re: SMS changes
27-03-2008 3:32 PM
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Re: SMS changes
27-03-2008 3:33 PM
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If you try raising a ticket, it's pretty clear how to opt in.
Re: SMS changes
27-03-2008 3:41 PM
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Re: SMS changes
27-03-2008 3:56 PM
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I have not seen that thier before, or Iam going blind.
Thanks
Andy
Re: SMS changes
27-03-2008 3:58 PM
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Re: SMS changes
27-03-2008 9:51 PM
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Quote from: Mand Yep, you only opt-in for that particular ticket you're raising, so you're in complete control of which ones we text you regarding and which ones we don't.
Just to expand on that, if you don't opt for SMS when you raise the ticket but ask for them later (by phone or on the specific ticket reply) then we can start to send them but otherwise we won't. It's all on the individual ticket.
We figured that you'd want to know that your fault was fixed but that an SMS out of the blue at 9pm to say we've added that mailbox you wanted wouldn't exactly be welcome! So we've left it all down to your own preferences when you raise the ticket.
I hope you find it useful!
Re: SMS changes
02-04-2008 4:54 PM
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24618411
An interleaving removal request. SMS response was
Quote Your order for removal of interleaving has been requested
Whereas 24hrs later, I'm wondering how far the request has got, I go to take a look.
The ticket response accompanying the SMS response tells me
Quote Your interleaving request has been processed
Interleaving type :- Disabled
Supplier Reference :- N-??????
Estimated completion date:- 02 April 2008
Requested has a slightly different meaning to me than processed, and I've have liked the hopeful completion date to have been included too.
Anyway, not an issue really for me. Just thought you might appreciate the feedback.
Re: SMS changes
02-04-2008 6:22 PM
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We're looking to add in standard responses for things such as interleaving requests, order confirmations and all the other responses which don't tend to vary from account to account. This should mean that customers get all the relevant information, and the guys don't have to spend as much time on these 'easy' responses (thus meaning they get to spend more time on the tricky stuff ;)).
Re: SMS changes
02-04-2008 10:12 PM
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Re: SMS changes
03-04-2008 9:33 AM
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I haven't tried replying to the text message that I received, because it doesn't need a reply, but my phone doesn't show a phone number to reply to.
Re: SMS changes
03-04-2008 9:34 AM
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Re: SMS changes
03-04-2008 9:47 AM
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When we send a text message we have the option to set it to allow a reply, or not as the case may be.
For most ticket responses a one way message will be fine (your order has been submitted, we've added your extra usage etc), but for anything which needs a customer response we will enable two way messaging.
Re: SMS changes
03-04-2008 6:09 PM
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